Data & Evaluation Manager

WHO WE ARE

United Way of Greater Los Angeles (UWGLA) is home to the change makers and justice seekers. We're individuals from various walks of life making collective steps towards a better future for our community. Our focus is on bringing about real and sustainable change by unleashing the collective power of people to open minds, unite diverse communities, and convert compassion into action for a more just, inclusive, and thriving L.A. County. Together, we make tangible impact on some of our region's most pressing challenges by expanding educational opportunity, advancing economic mobility, strengthening community resilience, and helping people thrive. For us, being 'united' isn't just in reference to our organization but to our hope for the future of Los Angeles. Regardless of race, gender, orientation, or self-identification - we do our part as one by making room for all. 

WHAT WE DO

Our Community Impact department advances UWGLA’s mission by generating advocacy, awareness, and accessibility in support of LA’s most vulnerable populations. We’re equally as passionate as we are efficient – tackling poverty at its root and leveraging our collective creative talents to innovate impactful solutions where others see insurmountable odds. We’re the people’s ‘people’, building influential coalitions across communities, industries, and political coalitions that allow us to expand the realm of possibilities for those who have historically been marginalized.  

WHY WE NEED YOU

We are inviting execution-driven, equity-oriented data leaders with a passion for ensuring every resource invested delivers maximum impact for the communities that need it most to apply for our Data & Evaluation Manager role.

In this position, you will contribute to expanding equitable access to justice-focused community investment by building and managing the data, reporting, and compliance infrastructure that positions United Way as a trusted partner to our funders and the communities this work is designed to serve.

You will have the unique opportunity to build data systems that ensure every dollar invested in Los Angeles communities is tracked with precision, reported with integrity, and directed where it matters most.

HOW YOU’LL CONTRIBUTE TO THE CAUSE

Data Infrastructure, Systems & Access

• Build and maintain data pipelines connecting the CRM, giving platform, and program systems to advance the donor data & relationship management infrastructure priority.
• Apply data governance standards to keep donor, program, and financial data consistent across systems.
• Maintain a subaward agreement directory, updated within 24 hours of any change, with shared access provided to the County for reporting and oversight.
• Build structured, API-enabled data intake templates for Community Based Organizations (CBOs) and Service Provider partners submitting program data.

Evaluation, Fidelity & Equity Measurement

• Calculate cost-per-outcome and ROI figures for individual programs using standardized methodology.
• Establish Service Provider performance and fidelity requirements aligned to standard measures for each funded strategy, plus measures specific to individual program characteristics and capacity.
• Track equitable distribution of program funds by geographic area, priority population, and organizational size/capacity each solicitation cycle.
• Track Service Provider progress toward capacity-building goals throughout the contract term.
• Apply the Justice Equity Needs Index (JENI) or other appropriate index to confirm service locations align with underserved communities and catchment areas identified through community listening sessions.
• Complete self-assessments of program performance, outcomes, and contract compliance.

Dashboards, Reporting & Analytics

• Build and maintain Tableau/SQL dashboards delivering real-time impact data to the board, leadership, and funders.
• Collect, validate, and submit data to the County to support development and maintenance of program dashboards, on a quarterly basis or as requested.
• Produce monthly narrative, data reports, presentation decks summarizing program activities, performance, and Service Provider compliance/monitoring findings.
• Pilot AI tools for outcome tracking and reporting under the AI for Internal Efficiency priority, documenting time savings for the following year’s roadmap.
• Collect and report aggregate participant data, using quantitative and qualitative measures to track performance and document benefits to participants.

Service Provider & Partner Oversight

• Confirm Service Providers meet contract reporting requirements, including timely invoices, data submissions, and required participant Release of Information authorizations for evaluation and outcome-tracking purposes.
• Onboard CBO and Service Provider partners to data intake systems and troubleshoot reporting issues directly.
• Coordinate with the County and other contracted partners, including through a shared Community of Practice, to align on consistent processes for tracking and addressing late reporting and invoicing.
• Develop and maintain a Late Reporting and Invoicing Escalation Process outlining how delays are identified, addressed, and communicated to the County.
• Collect data to evaluate Service Provider impact and prepare related reports as requested.

Compliance Reporting & Stakeholder Communication

• Submit annual and contract close-out reports, including final programmatic and fiscal reports, fund reconciliation, and outcome summaries.
• Prepare semi-annual reports to LA County and CFCI Advisory Committee identifying best practices, barriers to effectiveness, and recommended methods for improving quality and efficiency.
• Deliver written and oral reports to the CFCI Advisory Committee to gather feedback as requested.
• Document data definitions, dashboard logic, and reporting workflows so metrics are applied consistently across teams.
• Deliver staff training on dashboards, reporting tools, and data entry standards tied to system updates.
 
• Other duties as assigned.

WHAT 1 YEAR OF SUCCESS LOOKS LIKE

Quarterly data and narrative reports submitted on time to all required stakeholders with zero missed deadlines.
Late Reporting and Invoicing Escalation Process documented and in active use across all funded Service Providers.
Equitable distribution reporting operationalized across all active solicitation cycles, tracking fund allocation by geographic area, priority population, and organizational size.
Service Provider fidelity and performance measures defined and active for all subgrants.
Subaward directory and real-time program dashboards live, validated, and populated with accurate data from all active Service Providers.
First semi-annual best-practices report delivered, identifying barriers to effectiveness and recommended improvements.
Cost-per-outcome tracking operational benchmarks for at least two funded program initiatives.

SKILLS YOU’LL NEED TO SUCCEED (The Must-Haves)

Education & Experience:

High school diploma or GED required

Minimum 5 years of relevant experience in program development, program evaluation, data analysis, or grant making required.

Must have experience managing compliance reporting obligations with external stakeholders, including tracking deadlines, validating data submissions, and escalating issues when needed.

Personal Qualities & Competencies:

You enjoy a hybrid environment that includes both in-person and remote work styles and are able to work from our DTLA office on Tuesdays, Thursdays, and additional days as needed.

You understand the value of racial equity as an organizational operating principle and are committed to continued learning on issues related to race, equity, diversity, and inclusion.

You are curious about emerging technology and artificial intelligence and always looking for practical ways to apply new tools to work smarter and drive greater impact. 

You are proficient in SQL, Power BI and at least one data visualization tool (Tableau, Power BI, or equivalent) and are comfortable writing queries and building dashboards.

You have worked directly with community-based organizations or service providers to collect, clean, and report program data.

You bring a genuine equity lens to data work — you think critically about who is and isn't reflected in the numbers and why that matters.

You are a structured, reliable communicator who can translate data findings into clear narratives for non-technical audiences including funders, program staff, and government partners.

HOW TO KNOW IF YOU’RE A FIT (The Nice-to-Haves)

You have worked in a fiscal intermediary, pass-through funding, or government-contracted environment and know firsthand what it takes to keep compliance, documentation, and stakeholder communication airtight.
You have built data intake systems for a network of external partners, not just designed them on paper but actually onboarded people to them, troubleshot issues in real time, and kept them running when things got messy.
You are familiar with equity indices like JENI and have used them to do more than satisfy a requirement, applying them to make real decisions about where resources go and who gets access to them.
You have piloted AI tools to streamline reporting or outcome tracking and have opinions about what's genuinely useful versus what's just hype.
You have produced reports for government or philanthropic funders that combined hard outcome data with compelling narrative, and you know the difference between a report that gets filed and one that gets read.
You are a natural collaborator who shares information freely, loops people in early, and thinks of cross-functional partners as co-owners of the work.
You bring patience and adaptability to partner-facing work — you can meet a CBO where they are technically, build trust quickly, and make compliance feel less like a burden and more like a shared goal.
You take feedback well, iterate without ego, and would rather surface a problem early than quietly protect a process that isn't working.
You know your way around the Microsoft Windows operating systems and all it's essential programs including Outlook, Word, PowerPoint, and Teams.

COMPENSATION & BENEFITS

• Hiring Salary Range: $80,000-88,000 per year dependent on internal equity and a variety of job-related factors including, but not limited to, experience, training, education, and market demands. 

• The benefits available for this position include medical, dental, vision, 403(b) plan, pension, life insurance coverage, disability benefits, paid holidays, and paid time off.