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The Consultant Marketing Data Governance role supports the Group Marketing Business Data Steward in the execution and continuous improvement of data risk management, data governance, data quality and compliance practices across Group Marketing. The role acts as a key advisor and coordinator, helping to ensure critical data assets are effectively governed, data obligations are met, data quality is maintained, and changes impacting marketing data are appropriately assessed and managed. The role works closely with business stakeholders, Data Producers, Data Consumers, Technical Data Stewards and Risk partners to strengthen data management capabilities, improve governance outcomes, and drive the adoption of efficient ways of working, including the responsible use of AI enabled tools.
MAIN RESPONSIBILITIES:
Critical Data Element (CDE) Management
- Support the application of the Critical Data Element Management Framework, including identification, documentation, lineage capture, quality monitoring and ongoing review of Marketing-owned critical data assets.
- Coordinate annual reviews and ongoing maintenance of CDEs to ensure governance artefacts remain current and aligned with enterprise requirements.
- Assist with the development and maintenance of data quality rules, controls and monitoring processes.
Data Quality Management and Monitoring
- Perform operational review and oversight of data quality reporting to help ensure Group Marketing data remains fit for purpose and supports accurate customer communications.
- Monitor data quality findings, trends and recurring issues, and work with stakeholders to support root cause analysis, remediation and prevention activities.
- Provide recommendations to the Business Data Steward regarding emerging data quality risks and opportunities for improvement.
Data Issue Management
- Support the identification, assessment, prioritisation and management of data quality and data risk issues impacting Group Marketing.
- Facilitate investigations, impact assessments and treatment plans to ensure issues are appropriately managed through to resolution.
- Maintain oversight of open findings, actions and obligations relating to Marketing data assets.
Managing Data Risk in Change
- Assess change initiatives and projects to understand impacts to critical marketing data assets, controls and governance obligations.
- Support the Change Risk Process by reviewing proposed changes and helping ensure data risk impacts are identified and appropriately addressed.
- Assist stakeholders in understanding and meeting data governance requirements throughout project and change lifecycles.
Data Governance Controls and Obligations
- Assess existing data delivery processes, governance practices and controls to help ensure Group Marketing meets its data risk, compliance and customer communication obligations.
- Identify process gaps, control weaknesses and opportunities to strengthen data governance outcomes.
- Recommend enhancements to controls, monitoring and governance practices to improve risk management and operational effectiveness.
Business Data Steward Community Engagement
- Maintain awareness of changes to enterprise data policies, standards, obligations, stewardship frameworks and governance practices communicated through the Business Data Steward community.
- Assess the potential impact of relevant changes on Group Marketing processes and capabilities.
- Provide recommendations to the Business Data Steward on required changes, uplift activities and compliance actions to maintain alignment with enterprise expectations.
Data Risk Management Maturity
- Support the uplift of data governance, stewardship and risk management practices across Group Marketing.
- Promote awareness, education and advocacy of good data management practices across business stakeholders.
- Contribute to data risk assessments, governance forums and stewardship initiatives.
Continuous Improvement and Innovation
- Identify opportunities to simplify, automate and improve governance and stewardship activities.
- Use approved AI-enabled tools to improve efficiency in analysis, documentation, reporting and knowledge management, while applying relevant privacy, security, risk and human-review requirements.
- Champion practical, responsible innovation that enhances governance effectiveness and maintains appropriate risk management controls.
KEY REQUIREMENTS:
Soft Skills:
- Ability to interpret and communicate policy, standards and obligations in a clear, business-friendly manner.
- Ability to educate, influence and coordinate data risk management practices across the business.
- Strong analytical and critical-thinking capability, with a focus on identifying risks, assessing control effectiveness and recommending practical actions.
- Ability to communicate the importance of data risk governance and effective data management to a wide audience.
- Ability to build collaborative networks of Data SMEs, Risk and Control SMEs, business process owners and Data Stewardship colleagues.
- Strong problem-solving and continuous-improvement mindset, including the ability to identify root causes and improve efficiency.
- Ability to influence outcomes with senior stakeholders and translate policy or obligation changes into practical business recommendations.
Technical Skills:
- Knowledge of data management principles, concepts, stewardship practices and governance controls.
- Understanding of business processes, risks and controls, and how these interact with data management principles.
- Knowledge of data flows, data sources and the Group Marketing business landscape.
- Experience interpreting and analysing data quality reporting, trends and risk indicators.
- Ability to assess operational data delivery processes and controls and recommend governance improvements.
- Understanding of customer communication data flows and the importance of data quality in supporting customer outcomes.
- Experience with data analysis and reporting tools used to monitor data quality and operational performance.
- Capability to use approved AI-enabled productivity tools to improve analysis, documentation, reporting and governance activities, with appropriate human oversight.
We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.
1. Generous compensation and benefit package
- Attractive salary
- 20-day paid annual leave and 7-day paid sick leave
- 13th month salary and Annual Performance Bonus
- Premium healthcare for yourself and family members
- Monthly allowance for team activities
- Premium welcome kit and occasional gifts of appreciation
- Extra benefits on your work anniversary
2. Exciting career and development opportunities
- Large scale products with modern technologies in banking domain
- Clear roadmap for career advancement in both technical and leadership pathways
- Access to digital learning platform such as Udemy
- Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
- Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
- Sponsored English course with native teachers
- Opportunity for training in Australia
3. Professional and engaging working environment
- Hybrid working model and excellent work-life balance
- State-of-the-art & modern Agile office
- Food and beverages in the office pantry
- Employee Assistance Program to improve your physical and mental health
- Annual team activities and company events
- A solid and talented team behind you – great people who love what they do
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.
CLOUD-FIRST
NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!
If this excites you, let's have a chat over a cup of coffee!
It's more than just a career at NAB!
We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.
IT'S MORE THAN MONEY
We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.
