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Bengaluru, Karnataka, India
Onsite
Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.
Work Schedule
Rotational shift:
AM Shift: 5.30 AM – 2.30 PM
PM Shift: 2.00 PM – 11.00 PM
Night Shift: 7.00 PM – 4.00 AM
Job Responsibilities
1.Engage client data management during start up.
• Create protocol folder(s) for study documentation.
• Add entries into individual protocol spreadsheet.
• Review Statement of Work (SOW) for study scope.
• Ensure start-up packet delivery to clients.
• Contact clients for initial study discussion and determine authors of Data Transfer Specifications (DTS).
• Provide recommendations and alternatives to optimize data quality.
• Collaborate with clients to finalize Data Transfer Specifications (DTS).
• Obtain final client approval on Data Transfer Specifications (DTS).
2. Act as a data liaison between Data Management and all other Labcorp departments and business units.
• Consult with Medical Affairs via a Med/Tech Affairs Request Form.
• Collaborate with Project Management proactively and reactively regarding study questions.
• Manage and resolve issues with Specimen Management.
• Initiate data changes with the appropriate department and revise all non-compliant requests.
• Partner with other Labcorp departments and business units, and provide integrated support and process improvements as needed.
3. Create standard data transfer format(s) in compliance with client requests while adhering to both internal processes and regulatory standards.
• Build and modify Data Transfer formats as needed.
• Create test data if needed.
• Quality Check (QC) test files.
• Deliver test files to clients and log into the metrics tool.
• Obtain client approval and store auditable documentation.
4.Provide ongoing client support (study maintenance).
• Create global transmission instructions.
• Schedule appropriate frequency of data transfers.
• Address errors and client issues including queries.
• Participate in study-related meetings.
• Collaborate with clients regarding study modifications.
• Confirm changes and send files as needed.
• Maintain auditable documents.
• Facilitate Data Management functions of end-to-end data lock processes.
• Support Clinical Data Management in client visits, audits, inspections, and bid defenses as needed.
• Collaborate with clients regarding new service requests.
• Support billing of services as needed.
5. Attend training to increase Data Manager’s capabilities (including corporate, departmental, and sponsor-related training).
6.Ensure uninterrupted client service.
• Support peers by sharing technical knowledge and customer service skills.
• Back up peers as needed.
7. Record data transfer activities and maintain protocol portfolios as required to track workload and productivity.
8.Other duties as assigned.
Minimum Qualifications
Bachelor's Degree in Science or equivalent education.
Preferred Qualifications
• 1 year of Customer Service experience.
• 1 year of Data Management and/or Clinical Trials experience.
• 2 years of experience in a Lab Data Manager or Programming experience.
Additional Job Standards
• Perform in a general office setting.
• Sit for sustained periods of time in front of monitor.
• Perform with multiple interruptions.
• Requires frequent priority adjustment.
• Requires the ability to manage multiple priorities.
• May be required to work overtime.
• May be remote.
• Well-polished, inclusive, and engaging communication skills (written and verbal).
• Strong negotiation skills to facilitate, guide, influence, and produce a unified approach within a global, cross-functional environment.
• Ability to handle multiple tasks in a timely and professional manner under demanding conditions.
• Ability to use standard Microsoft suite of software products.
• Conversant with databases and database terminology.
• Strong technical aptitude.
• Strong organizational, planning and critical-thinking skills.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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