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Sydney, New South Wales, Australia
Hybrid
INTRODUCTION TO EVERNORTH:
Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.
About Evernorth Health Services:
Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.
About Cigna:
The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.
Role Title: Data Measurement & Reporting Associate Advisor
Position Overview
The job profile for this position is for a Digital Analytics QA/Testing/Validation Analyst, Band 3
Provides expert content and professional leadership on complex QA, testing, and validation assignments for Adobe Customer Journey Analytics (CJA) tracking. Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering quality assurance initiatives. Uses deep professional knowledge and acumen to advise functional leaders. Focuses on providing thought leadership within digital analytics QA/testing but works on broader projects, requiring understanding of wider business and analytics context. Recognized internally as a subject matter expert in analytics validation.
Responsibilities
Lead QA and validation project delivery for Adobe CJA tracking, from requirements gathering and test case creation, through execution, defect reporting, and sign-off.
Establish and maintain strong business relationships with key stakeholders in support of analytics tracking validation and reporting.
Develop and execute test plans for digital analytics implementations, ensuring accurate data capture and reporting.
Utilize Adobe App Assurance, Browser Stack, and Chrome/Edge Developer tools to validate analytics tags and troubleshoot tracking issues.
Document and communicate defects, issues, and recommendations to development and analytics teams.
Support the enablement and extension of self-service analytics validation tools and processes.
Qualifications:
Required Skills:
Hands-on experience with Adobe App Assurance, Browser Stack, and Chrome/Edge Developer tools for analytics validation.
Experience with standard clickstream analytics tools such as Adobe Analytics, Omniture, or Google Analytics.
Proven ability to manage stakeholder communications and coordinate with cross-functional teams.
Strong analytical and troubleshooting skills, with the ability to turn test results into actionable insights.
Ability to thrive in a fast-paced environment and provide support to multiple business partners
Required Experience & Education:
Overall 8-11 years of experience
Bachelor’s degree in Computer Science, Analytics, or equivalent experience and minimum 3 years of QA/testing/validation experience in digital analytics strongly preferred.
Desired Experience:
Experience with Adobe Experience Platform (AEP) toolset – Workspace, Queries, Customer Journey Analytics (CJA).
Experience developing and validating analytics tagging requirements.
Familiarity with agile project management software such as JIRA and/or Rally.
Experience in digital analytics QA/testing for large healthcare, e-commerce, or financial services websites.
Demonstrated knowledge of healthcare products, benefits, claims, or related experience is a plus.
Location & Hours of Work
Full-time position, working 45 hours per week. Expected overlap with US hours as appropriate.
Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as applicable
Equal Opportunity Statement
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.