The postholder will lead the firm’s global operational response to data subject rights requests and data protection and privacy-related complaints, primarily arising from client matters.
Working closely with the Head of Data Protection, Data Protection Lawyer and Data Protection Officer, the postholder will oversee the end-to-end management of requests and complaints and supervise the Data Protection Analysts and any supporting paralegal or temporary resource. The role may also provide advice on partner and employee rights requests, although these are generally managed separately.
The postholder will be responsible for triage, response strategy, quality assurance and risk assessment, ensuring matters are handled consistently, efficiently and in accordance with applicable legal and regulatory requirements.
A key focus of the role will be reviewing and enhancing the existing rights request and complaint-handling framework and developing a scalable and sustainable global operating model across APAC, MEA and Europe.
The role requires strong judgement and investigative skills, together with an in-depth understanding of data protection and privacy law, privilege, client confidentiality and litigation.
Key Responsibilities
Data Subject Rights Requests
- Lead the end-to-end management of data subject access requests (DSARs) and other data subject rights requests, supervising analysts and supporting resources as required.
- Oversee initial triage and assessment, including scope, complexity, legal and regulatory risk and resourcing requirements.
- Determine and direct response strategies, particularly where matters involve litigation, regulatory considerations or reputational risk.
- Direct searches for relevant information and provide second-level review and quality assurance of outputs and redactions, leading document review exercises where necessary.
- Assess the application of exemptions and restrictions, proportionality, identity verification requirements and statutory timescales.
- Review and approve final response packs, correspondence and response letters, escalating novel, complex or high-risk legal matters where appropriate.
- Maintain accurate records and audit trails to demonstrate compliance with legal requirements and internal procedures.
Data Protection Complaints and Investigations
- Lead the investigation and resolution of data protection and privacy-related complaints from initial assessment through to closure.
- Conduct factual investigations and gather evidence from relevant stakeholders where required.
- Assess findings, document conclusions and make recommendations to the Head of Data Protection.
- Review and approve final complaint responses and related communications.
- Manage communications with complainants, including contentious, sensitive or escalated matters.
- Escalate significant risks and issues where appropriate, identifying lessons learned and recommending remedial or preventative actions.
Governance, Process Improvement and Global Programme Development
- Review and enhance existing rights request and complaint-handling processes and controls.
- Support the design and implementation of a sustainable and scalable global operating model for rights requests and complaints.
- Develop and maintain standard operating procedures, playbooks, guidance and templates.
- Identify opportunities for automation, workflow optimisation and improved use of technology.
- Lead the implementation and development of rights request and complaint-handling processes across APAC and MEA, followed by expansion across Europe.
- Develop management information, reporting frameworks and performance metrics to monitor effectiveness, risk and service delivery.
- Analyse trends to identify recurring issues, emerging risks and opportunities for continuous improvement.
- Support the training and development of analysts and other colleagues involved in rights request and complaint handling.
Experience and Skills Required
- Lawyer or experienced legal/data protection professional with at least five years’ experience in data privacy and data protection compliance.
- Significant experience leading the operational management of data subject rights requests, privacy complaints and related disputes.
- Strong knowledge of data protection and privacy law, with the ability to apply legal and regulatory requirements to complex operational matters.
- Strong judgement and investigative skills, with a sound understanding of privilege, client confidentiality and litigation in the context of a professional services or similarly regulated environment.
- Demonstrable experience supervising review teams and making defensible decisions on scope, exemptions, privilege, confidentiality, disclosure and risk.
- Experience developing and improving operational processes and controls, rather than solely administering established procedures.
- Experience operating across multiple jurisdictions, with the capability to support the expansion of rights request and complaint-handling processes across APAC, MEA and Europe.
- Strong leadership and stakeholder management skills, with the confidence to advise and challenge senior stakeholders where appropriate.
- A hands-on approach, with the willingness to undertake document review, case management, investigations and training when required.
- Commercial, pragmatic and highly organised, with the ability to manage multiple complex and sensitive matters simultaneously.
The Firm
When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.
Our Commitment
Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Learn more about our interview process.
A Note on Privacy
Please take a moment to read our privacy notice. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.
This is the job description as constituted at present; however, Clyde & Co reserves the right to reasonably amend it in accordance with the changing needs of the business.
