Database Administrator I

Hi, I'm Arpana D.R, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channelling the power of all, we make ordinary customer and employee experiences extraordinary. This is your opportunity to join one of our high-performing teams and gain real experience in the software industry. We pride ourselves on a recruitment process that is inclusive and allows our applicants multiple opportunities to shine.

Job Description

The Database Administrator - I (DBA- I) is responsible for administering, monitoring, and supporting enterprise Microsoft SQL Server environments across production and non‑production systems. This role focuses on operational stability, performance, security, and availability of databases supporting business‑critical applications.

A DBA I works independently on standard DBA activities, participates in production incidents and change management, and collaborates closely with application, infrastructure, and security teams to ensure database services meet availability, compliance, and performance expectation

You will be a Database Administrator- I within the OPS-GLOBAL OPS CENTER team.

• You will administer and support Microsoft SQL Server instances across development, staging, and production environments
• You will provide 24×7 on‑call production support as part of a rotating DBA schedule
• You will troubleshoot and resolve database issues including performance degradation, blocking, deadlocks, connectivity issues, and failed jobs
• You will maintain and monitor standard SQL maintenance jobs (integrity checks, index maintenance, statistics updates)
• You will manage database access using role‑based access control and Active Directory groups
• You will enforce least‑privilege access and review elevated permissions
• You will support security audits, vulnerability remediation, and asset compliance requirements
• You will assist in implementing & password rotation processes
• You will monitor database health using enterprise monitoring tools (e.g., SCOM, SolarWinds DPA)
• You will analyze space issues, Data & Log file full issues, tempdb usage, and resource consumption
• You will proactively identify and remediate performance bottlenecks
• You will support SQL Server patching activities under approved maintenance windows
• You will perform controlled changes to meet operational and security requirements
• You will work closely with application, infrastructure, and storage teams during incidents and changes
• You will maintain accurate documentation for configurations, procedures, and incidents
• You will escalate complex issues appropriately and support root cause analysis efforts

Is this opportunity right for you? We are looking for candidates who have:

• A bachelor’s degree in computer science, Computer Information Systems or a related discipline.
• 2–5 years of experience in database administration or production support roles Strong experience with Microsoft SQL Server (2016/2019/2022) administration.
• Hands-on knowledge of Always on AGs, backups, restores, SQL replication, performance tuning, and troubleshooting.
• Experience with production support, patching cycles, CRQ-driven changes, and on-call rotations.
• Experience with SQL Server Agent jobs, alerts, and monitoring tools
• Familiarity with monitoring tools, SSMS, and SQL alerting frameworks.
• Solid understanding of:
• Backup & recovery strategies
• Monitoring and support ad hoc production issues
• Transactions, locking, and blocking
• High availability and disaster recovery concepts
• Understanding of ITIL processes, incident/change management, and audit-driven environments.

CSGer Perks & Benefits:

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.