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Somerset, Kentucky, United States
Remote only
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Role Description
Administer, monitor, maintain, optimize, patch, and troubleshoot Azure SQL Managed Instances, SQL Server on Azure IaaS, and associated SQL workloads.
Monitor and troubleshoot database health, performance, connectivity, availability, replication, synchronization, storage growth, blocking, deadlocks, and transaction throughput.
Implement and maintain indexing, statistics, query tuning, and capacity management practices for high-volume transactional databases.
Administer and troubleshoot Azure Data Factory pipelines and integrations that interact with SQL platforms.
Maintain, monitor, and troubleshoot Azure SQL Elastic Jobs.
Support Azure data platform technologies, including Azure analytics services, SSRS, SSAS, and SSIS.
Monitor and troubleshoot Change Data Capture (CDC), including supporting SQL Agent processes, retention behavior, latency, and downstream dependencies.
Configure, test, monitor, and troubleshoot Azure SQL failover groups, failover and failback operations, and replication for high-volume transactional workloads.
Perform planned maintenance, database deployments, schema changes, and production updates through established change control processes.
Develop operational documentation, standard operating procedures (SOPs), troubleshooting guides, and contribute to disaster recovery runbooks.
Lead or participate in managed services projects aligned with customer objectives.
Engage directly with customers through incident response, change requests, meetings, and status communications while maintaining accurate documentation and PSA system records, including weekly timesheet submissions.
Support audits, compliance initiatives, on-call rotations, and technical escalations.
Behaviors and Competencies
Communication: Effectively communicates complex ideas and information and adapts communication style to various audiences.
Time Management: Demonstrates effective time management skills while continually improving prioritization and deadline management.
Organization: Prioritizes daily responsibilities, manages workflow efficiently, and utilizes tools to track and complete work.
Interpersonal Skills: Builds professional relationships, communicates effectively, and resolves conflicts in moderately complex situations.
Adaptability: Adjusts to changing priorities, manages multiple tasks, and performs effectively in dynamic environments.
Judgment: Evaluates situations, identifies patterns and implications, and takes appropriate action based on analysis and experience.
Initiative: Identifies opportunities for improvement, proposes solutions, and takes action without direct instruction.
Collaboration: Actively participates in team discussions, values diverse perspectives, and works collaboratively to achieve shared goals.
Digital Acumen: Identifies opportunities to leverage digital tools and recommends technology-driven improvements.
Willingness to Learn: Actively seeks learning opportunities and applies new skills and knowledge to improve performance.
Technical Troubleshooting: Diagnoses complex technical issues, develops solutions, and independently drives resolution.
Skill Level Requirements
Bachelor’s degree in a related field or equivalent hands-on experience.
3–5 years of experience supporting Microsoft SQL database environments, including at least 2–3 years administering production SQL workloads in Microsoft Azure. Managed services experience is preferred.
Experience supporting both Azure SQL Managed Instances and SQL Server deployed on Azure IaaS virtual machines.
Strong knowledge of:
Backup and restore strategies
High availability and disaster recovery (HA/DR)
Performance tuning and optimization
Experience supporting large or complex database environments with high transaction volumes and replication/synchronization workloads.
Microsoft Azure SQL administration and troubleshooting, including Azure SQL Managed Instances and SQL Server running on Azure IaaS virtual machines.
Azure SQL failover groups and high availability/disaster recovery (HA/DR) configurations.
Experience supporting Azure data platform services, including Azure Data Factory, Elastic Jobs, Azure Analytics Services, SSRS, SSAS, SSIS, and CDC.
Performance tuning and capacity planning for high-volume transactional databases.
Experience with version control tools such as Git, Azure DevOps, or similar platforms.
Strong documentation and change control discipline.
Preferred Skill Level Requirements
Familiarity with IT Glue, Autotask, ServiceNow, and other documentation platforms.
Experience with automation or scripting related to database operations.
Exposure to CI/CD pipelines or database deployment automation.
Certifications
One or more database-related certifications, such as Microsoft Certified: Azure Database Administrator Associate
ITIL v3+ certification (or ability to obtain within 6 months of hire)
Other Requirements
Ability to travel up to 10% annually.
Participation in a rotating on-call schedule for after-hours and holiday support.
Ability to meet utilization targets established by leadership.
Must successfully pass a CJIS background check upon hire and annually thereafter.
The estimated annual pay range for this position is $110,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
