Database Support Engineer (Japanese Speaking)

Accountabilities:

• Investigate and resolve advanced technical issues involving PostgreSQL, authentication, row-level security, storage, realtime systems, edge functions, and client libraries.
• Provide proactive, consultative guidance to advanced users, helping them optimize workloads, avoid common pitfalls, and implement effective solutions.
• Reproduce reported bugs, isolate root causes, develop workarounds, and escalate issues to engineering with clear reproduction steps and technical context.
• Ask targeted diagnostic questions to transform incomplete customer reports into actionable technical cases.
• Communicate clearly, empathetically, and effectively with users of different technical backgrounds, particularly during high-impact or time-sensitive situations.
• Identify recurring patterns across support cases and recommend improvements to documentation, internal tooling, and product functionality.
• Collaborate closely with engineering teams to share customer insights and contribute to product quality and developer experience improvements.
• Mentor junior support team members and contribute to consistently high support standards.

Requirements:

• 6+ years of experience in technical support, backend engineering, Site Reliability Engineering, or a comparable technical role.
• Deep knowledge of PostgreSQL internals, including autovacuum, WAL growth, long-running transactions, table bloat, and related database behavior.
• Strong expertise in SQL performance analysis and query optimization.
• Experience troubleshooting complex technical environments, including multi-tenant database and schema patterns.
• Ability to debug edge functions and understand distributed system behavior when diagnosing complex failures.
• Hands-on experience resolving data migration challenges, including pg_dump/restore, schema drift, failed migrations, and safe recovery procedures.
• Experience with cloud hosting platforms such as AWS.
• Comfortable working in terminal-based and Linux environments.
• Strong analytical and troubleshooting skills, with the ability to form, test, and refine hypotheses quickly in high-volume support situations.
• Fluent bilingual Japanese and English communication skills.
• Professional experience supporting complex technical products in Japanese for native Japanese-speaking users.
• Ability to work during Japan business hours; candidates based in Japan are preferred, while other locations may be considered.
• Strong written and verbal communication skills, empathy, ownership, and the ability to collaborate effectively in an asynchronous environment.

Benefits:

• Fully remote work with the flexibility to work from anywhere.
• WeWork membership or coworking allowance to support a productive workspace.
• Employee equity ownership through an ESOP program.
• Technology allowance for equipment such as laptops, monitors, headphones, and other work essentials.
• Health insurance coverage of 100% for employees and 80% for dependents.
• Annual company-wide off-site gathering in a different city.
• Flexible, asynchronous working environment with significant autonomy over your schedule.
• Annual professional development and education allowance for courses, books, conferences, and other learning opportunities.
• Opportunity to work with a globally distributed team spanning more than 60 countries and 20+ languages.
• Exposure to open-source technologies and developer-focused products used at significant scale.