DB&T Technical Engineer

DB&T Technical Engineer

Salary:  Up to £30,000 plus other Veolia benefits 

Hours: 40 hours per week 

Location: Working in our Head office, Cannock, WS11 8JP 

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days annual leave

• Access to our company pension scheme

• Discounts on everything from groceries to well known retailers

• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household

• One paid days leave every year to volunteer and support your community

• Ongoing training and development opportunities, allowing you to reach your full potential

• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.

What you'll be doing:

• Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and printers.

• Identify all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution.

• Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues.

• Ensure the accurate recording of service requests and incidents and to attribute the correct categorisation and notation to ensure timely and relevant reporting.

• Provide desk-side and remote assistance, as relevant to the task.

• Share responsibility for the successful day-to-day operation of the Service Desk’s 2nd tier operations and ensuring its services meet or exceed exacting standards for service support as defined by service agreements.

• Share responsibility for all activities relevant to 2nd line incident resolution, request fulfilment, field services, desk side support and end-user computing.

What we're looking for:

Essential

• A full driving licence.

• Knowledge of ITIL practices.

• Advanced Level Qualification.

• Experience providing Service Desk operations in a multi-site, nationwide service environment.

• Experience delivering quality services in compliance with service agreements and performance targets.

• Demonstrable understanding of ChromeOS & Windows 10 / 11 operating systems.

• Experience of ServiceNow or equivalent ticketing system.

• Demonstrable understanding of the ITIL Service Management framework and appreciation of the complimentary quality standard ISO/IEC 20000.

• Demonstrable experience of working in a SOX compliant and ISO/IEC 20000 accredited organisation or function.

• Excellent application and technical knowledge with a proven ability to learn new and complex software applications.

• Good interpersonal skills, able to communicate effectively with staff and management alike.

• Good understanding of customers’ business operations and a detailed understanding of their key applications and services.

Desirable

• ITIL Practitioner or Foundation certified.

• One or more professional qualifications from leading solution providers: Microsoft, Cisco, SDI, Google etc. (e.g., Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA).

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. 

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. 

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.