Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
What You Will Do
- Process client payroll and participant data files accurately and within established service-level agreements (SLAs).
- Administer defined contribution retirement plan transactions, including distributions, hardship withdrawals, enrollments, and beneficiary updates, using EXP.
- Support annual Form 5500 reporting and nondiscrimination testing.
- Calculate and process annual profit-sharing allocations and employer matching contribution true-ups.
- Maintain accurate participant records and follow applicable plan provisions and established administrative procedures.
- Perform assigned system testing and daily website availability checks.
- Identify, document, and promptly escalate processing errors to appropriate stakeholders.
- Resolve routine operational issues through designated U.S. contacts and escalate unresolved issues to the team leader.
- Provide backup assistance during increased processing volumes to meet team service targets.
- Support special projects, process improvements, and ongoing maintenance of plan procedures.
- Complete professional development activities and assigned professional examinations.
- Meet an annual target of 1,650 billable client hours.
What You Will Bring
- 1–3 years of experience in defined contribution retirement plan administration.
- Experience processing retirement plan payroll data and participant transactions.
- Good understanding of Form 5500, nondiscrimination testing, profit-sharing allocations, and matching contribution true ups.
- Proficiency with retirement plan administration systems, including OMNI and EXP, and Microsoft Excel and Word.
- Strong analytical, problem-solving, and organizational skills.
- Ability to maintain detailed retirement plan and participant records accurately.
- Ability to work independently and collaboratively in a team environment.
- Strong written and verbal communication skills.
- Ability to maintain confidentiality and handle sensitive client and participant information appropriately.
Graduate in any discipline from recognized University
What Will Set You Apart
- Experience with Microsoft Access and Microsoft Excel functions.
- Familiarity with defined contribution plan provisions and retirement plan recordkeeping operations.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
