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Washington, District of Columbia, United States
Onsite
Job Description:
WHY CHOOSE US?
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
Where Your Career is a Force for Good!
WHAT YOU NEED TO KNOW: (Job Summary)
This is an individual contributor position reporting to the Manager, DCS Operations Systems. It supports core DCS operations systems (incl. WebEOC) ensuring systems operate reliably and efficiently. The role partners with cross‑functional teams throughout the solution lifecycle, provides tier 2 technical support, administers systems, develops operational configurations, manages DCS operations data and delivers training and guidance to staff and volunteers.
WHERE YOUR CAREER IS A FORCE FOR GOOD: (Responsibilities)
Learn and understand DCS business processes and how technology can best ensure the success of DCS users. Document, analyze, and clarify DCS requirements and translate into technology artifacts from which technology solutions are developed ensuring adherence to system architecture and software compliance standards.
Investigate WebEOC operations-related problems/inquiries and recommend, facilitate and coordinate solutions.
Present DCS business cases to appropriate BSI (Business Systems Integration) and HSIT (Humanitarian Services IT) forums for approval and to initiate the project process.
Partner with DCS stakeholders to develop a strategic plan to implement the technology vision. Work closely with DCS stakeholders to analyze the current and future direction of technology to meet business goals. Educate clients about the software and project lifecycles and DCS roles. May develop project/portfolio performance metrics to monitor business value over time.
Participate in all phases of the solution lifecycle and work closely with DCS, BSI and HSIT stakeholders to implement WebEOC projects. Formulate project functional testing strategies and plans, participate in testing to ensure a technical solution meets the requirements of DCS.
Facilitate problem resolution between IT and the business, as needed. Represent, champion, and balance DCS interests with BSI and HSIT.
Provide WebEOC systems training and guidance to other staff. May maintain system updates and modifications.
Provide end-user support for tier 2 IT tickets for WebEOC, training and leading tier 2 WebEOC support volunteers. Develop and maintain tier 2 IT ticket support processes and workflows.
Develop and provide technical support for on-demand and planned operational configurations in WebEOC.
Support and maintain permissions for provisioning and systems access to WebEOC.
Manage manual data migrations for WebEOC.
Evaluate, install and customize vendor-supplied or commercial-off-the-shelf boards for WebEOC. Potentially write or edit code in HTML and/or Javascript.
WHAT YOU NEED TO SUCCEED: (Qualifications)
* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
Physical Requirements: Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Compensation: The starting salary range for this position is $85,000. - $95,000. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. *This role is not eligible for relocation assistance.
Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.
BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.
• Medical, Dental, & Vision Plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights