Deal Support Desk Analyst

About Mimecast

The work people build is worth protecting, and it's harder to protect than it used to be. AI agents now move at machine speed with human-level access, and a small slip-up can become a very public one. We disrupt cybercriminal activity before that happens. We think fast, go big, and always demand more of ourselves. We work hard, deliver, and repeat. We grow with real determination and put success well within reach. We push each other to be better and expect to be pushed back, in a community built on respect, where everyone is counted.

Overview

As a Deal Support Desk Analyst at Mimecast, you'll help Sales move deals from quote to close with speed and accuracy. You'll structure quotes, navigate approvals, and resolve deal roadblocks while keeping pricing, discounts, and contract terms aligned with company policies.

You'll work closely with Sales, Finance, Legal, and Revenue Operations, balancing day-to-day deal execution with improvements to the systems and processes behind it.

You'll be a hands-on partner on high-impact deals in a high-growth environment, with opportunities to build cross-functional experience. The role offers salary, bonuses, and career growth opportunities.

What You'll Do

• Partner with sales reps to assess, structure, and approve quotes within company guidelines, managing the quote-to-close process to keep deals moving on time.
• Review deal terms for compliance with pricing, discounting, and legal policies.
• Work with Sales, Finance, Legal, and Revenue Operations to resolve complex deal roadblocks and streamline approvals.
• Identify process bottlenecks and improve efficiency through CPQ configuration and workflow automation.
• Ensure contract terms comply with company policies and revenue recognition guidelines, working with Finance to support accurate billing and revenue recognition.
• Help Sales understand pricing strategies, policies, and best practices.
• Conduct onboarding and ongoing training as systems and processes evolve.
• Document process best practices and share key wins to support continuous improvement across the deal desk function.
• Analyze the sales pipeline, deal velocity, and win rates to recommend improvements to deal conversion and pricing effectiveness, and develop dashboards and reports for executive leadership.

What You'll Bring

• Practical experience in Deal Support Desk, Sales Operations, Revenue Operations, or a similar role, with the ability to handle day-to-day quote reviews, coordinate approvals, and identify complex deal issues that need cross-functional input.
• Strong experience with Salesforce and CPQ (Configure, Price, Quote) systems.
• A solid understanding of pricing models, discounting strategies, and revenue recognition principles.
• Strong problem-solving skills and the ability to work accurately under tight deadlines.
• Clear communication and stakeholder management skills to partner effectively with Sales and leadership.

Preferred Qualifications

• Experience in high-growth B2B SaaS environments, including subscription-based pricing and multi-year deals.
• Familiarity with ASC 606.
• Knowledge of financial modeling.
• Experience managing multiple deals simultaneously in a fast-paced sales environment.

The base salary range for this position is £44,000−£66,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.

Belonging at Mimecast

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.