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City of Niagara Falls, New York, United States
Onsite
Next dealer school: December 7, 2026
Class days: Monday-Thursday
Class times: 8am-12pm or 12pm-4pm
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Provide accurate and efficient dealing at assigned table.
2. Maintain a continuous inspection of cards, ensuring the security of the same at all times.
3. Exchange customer currency for checks (chips) and deposit paper currency in the proper container (drop box). Ensure the safety of all gaming chips and monies entrusted.
4. Assist customer in playing and ensure adherence to established rules, policies and procedures.
5. Report any safety hazards to immediate supervisor.
6. Conduct the assigned games played on the tables in an efficient and responsible manner, and shall be in compliance with appropriate rule and procedures as it pertains to the Nation Gaming Operation.
7. Keep the working environment in a clean and safe manner.
8. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
9. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
10. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
11. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
12. Attend all necessary meetings.
13. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
QUALIFICATIONS/REQUIREMENTS:
Education/Experience:
1. Must be 18 years of age or older upon employment.
2. High school diploma or equivalent required.
3. Applicant must successfully complete dealer training or have previous casino dealing experience.
4. Applicant must be fast and accurate in handling cash.
5. Ability to add and subtract two digit numbers and to multiply and divide. Ability to perform these operations using units of money.
6. Previous customer service experience preferred.
Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Must have the ability to deal effectively and interact well with the customers and employees.
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to sit, stand for long periods, walk, and move through all areas of the casino.
2. Position requires fast, repetitive motion of hands and wrists, and frequent reaching and bending over gaming tables.
3. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Compensation is negotiable based on experience and education.
Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
