Want to know if this job is worth applying to?
Louisville, Kentucky, United States
Onsite
Job Description:
The Crisis Call Diversion Program/Deflection exists to deflect nonviolent behavioral health calls from 911 to a team of behavioral health providers that respond over the phone and in the community to meet the person in crisis where they are and connect to ongoing resources and support.
Schedule may include overnight hours.
Oversees day-to-day operations of the Deflection program. Creates and maintains staff work schedules, including requests for time off. Provide staffing of runs to determine appropriate intervention and level of care during the crisis. Ensure team is fully assessing each crisis, providing an appropriate level of care, and follow-up throughout the individual’s time of crisis as determined by person in crisis. Ensure continuous quality improvement of Deflection program by monitoring flow from initial call through release from case manager. Ensure team is working collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral. Ensure team is communicating pertinent information on a timely basis to persons in crisis, MetroSafe call takers and dispatch, LMPD, SCS, and any other appropriate parties while also preserving the dignity and privacy of the person in crisis as much as possible. Ensure team is completing and coordinating accurate, timely, and thorough documentation of all interventions transacted during the work shift. Assist with initial and ongoing training needs of the team. Perform other duties as assigned to assist Unit Manager. Be reasonably available to respond to emergency coverage needs. Facilitate a culture of openness and collaboration to ensure all team members are providing accurate, quality, crisis assistance, including accurate documentation. Attend, participate, and be available to lead weekly team meetings. Utilize person centered and trauma informed approach to each interaction.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
EDUCATION
EXPERIENCE
PHYSICAL DEMANDS/REQUIREMENTS
Time Type:
Full time