Job summary
The successful candidate will play a key role in the technical delivery, oversight and continuous improvement of Delegated Authority activities performed by Coverholders and Delegated Claims Administrators (DCAs), Consortium agreements, Lineslips and Master/Group Policies.
This is a hands-on technical role, requiring strong expertise across delegated arrangements, combined with the ability to manage and develop junior resource. The role will lead complex onboarding, due diligence and oversight activity, acting as a technical reference point for the team while maintaining direct involvement in delivery.
Main duties
- Lead and execute Coverholder and DCA onboarding and due diligence, including sponsorships to Lloyd’s and the Central Bank of Ireland (CBI)
- Support and manage renewal due diligence activity, ensuring high technical standards and consistency of approach
- Take ownership of non-standard and complex delegated arrangements, including direct deals using Chaucer’s in-house broking (CSN) capability
- Act as a technical lead on delegated arrangements, providing clear guidance to stakeholders and supporting resolution of complex issues
- Execute and oversee all Master/Group Policy arrangements, ensuring they are correctly structured and compliant with regulatory requirements, working closely with the Head of Compliance
- Oversee the DCOM binder registration process, ensuring timely creation and escalations where required
- Ensure breaches and issues are identified, assessed and escalated appropriately, including adherence to the Lloyd’s Third Party Material Issues (TPMI) process
- Maintain regular engagement with key stakeholders across Underwriting, Compliance, Operations and Audit to resolve issues and provide technical direction
- Support and deliver changes required to oversight as a result of regulatory or business developments, ensuring practical and effective implementation
- Support the Delegated Authority Department in ensuring adherence to FCA, PRA, CBI and Lloyd’s requirements for delegated business
- Lead by example through hands-on delivery, setting the standard for quality, accuracy and technical excellence across the team
- Identify and implement practical process improvements to enhance efficiency, consistency and control across delegated oversight activities
- Support the implementation of technology and process changes that enable more effective and efficient ways of working
- Support the development of consistent and reliable management information, ensuring outputs support effective oversight and decision making (supporting responsibility, not core focus)
Regulatory responsibilities
To the extent directed, support the Group’s responsibility in relation to following:
- Comply with all policies and procedures and ensure that due regard is paid to providing good customer outcomes and the fair treatment of customers.
- Compliance with Lloyd’s Byelaws and Minimum standards
- Compliance with FCA and PRA requirements (UK Regulator)
- Compliance with Central Bank of Ireland (Irish Regulator)
- Ensure that the principles of providing good customer outcomes and the fair treatment of customers are upheld by Agents and Service Providers.
Relevant Experience
Essential
- MGA / Coverholder / Binder experience, ideally within a Syndicate / Managing Agent / Lloyd’s environment
- Strong understanding of Lloyd’s Delegated Authority framework and regulatory requirements
- Proven experience handling complex delegated arrangements and due diligence processes
- Demonstrable ability to own and deliver technical work end-to-end, not just review or coordinate
- Experience managing or supporting junior team members while remaining hands-on in delivery
- Strong communication and stakeholder management skills
Desirable
- DCOM and ATLAS knowledge
- ACII (or working towards)
Personal skills
- Proactive and self-motivated, with a strong sense of ownership
- Comfortable operating in a hands-on, delivery-focused role
- Strong technical problem-solving capability
- Able to balance competing priorities in a pressured environment
- Confident communicator with the ability to challenge and influence stakeholders
- Excellent organisational skills and attention to detail
- Collaborative team player, willing to support wider team objectives
- Continuously seeks to improve processes and ways of working
ABOUT US
Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.
Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.
Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation).
A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.
We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.
