Delivery Lead

Key Responsibilities:

• Partner with the Customer 
• Build relationships, becoming the customer’s advocate and coach by building trust.
• Keep a regular cadence of discussions and progress updates.
• Manage communication with stakeholders of multiple levels, knowing when to change tone. 
• Learn the client’s business, environment, objectives, and challenges.  Use your strong sense of empathy to provide the right support and advice to help them deliver their product or program effectively.
• Coach customer and partner teams in agile or execution improvements.  Know the difference between recommending a standard set of rules and strategically, creatively finding the right behaviors to coach and change.
• Leverage your product management expertise and understanding to demonstrate good product owner and product management behavior and practice.  
• Help guide client and Egen teams in good prioritization, roadmap, and execution practices, keeping the end user (“customer”) first. 
• As needed, supplement the Customer’s team with your skills.
 
• Own Egen Project Delivery
• Prepare and use Egen’s tools to prepare and manage your project, or bring your own ideas and suggestions to do so better.
• Initiate project work with team members ensuring they are set for success internally and externally. 
• Create and manage project plans, communicating plans to internal and external stakeholders in formats suitable to the audience. Identity and manage dependencies proactively.
• Moderate and lead meetings with strong communication and efficiency.  Take meeting minutes (with team collaboration), create decks and ad hoc meeting structure/ assets.
• Manage the day-to-day project ensuring the Egen team is delivering against expectations or, where needed, creatively changing our approach. 
• Manage scope and change requests as needed.
• Identify and manage risks, issues, and asks. Escalate appropriately and early.
• Utilize agile and traditional program management backgrounds to craft the right delivery and management process and tools to effectively guide teams from need to goal, communicating within.
• Manage your project budget, aligned with your Sales partners.
• Actively look for ways to grow the account you are on; suggesting ideas for next projects to your SSDL or account team.
• Approach project delivery with a product mindset; this is core to our approach.  Utilize good product management practices to manage Egen deliveries, leading by example to our clients.
• Deliver SDL offerings as they evolve, which may include workshops, innovative delivery approaches, or coaching.
• Know the difference between task management and owning product delivery and success.
 
• Sales, Resourcing, and Growing Egen
• Work with internal stakeholders to source the right resources for new projects sold.
• Partner with account teams to be sure they have the information they need to make informed decisions.
• Lead SOW contracting, writing SOWs, and managing the redline process through to close.  Participate in MSA redline processes.
• Support the SDL team’s initiatives to grow Egen and the SDL team through improvements to processes, templates, or sellable offerings.
 
• Manage Internal Team Communications
• Clearly articulate scope and expectations to Egen team members, making sure their roles are clear and they are set up for success.
• Partner effectively with other teams engaged, treating the customer as an equal and actively coaching others to avoid common consulting behavior.
• Keep internal stakeholders up to date as needed through regular ceremonies or ad hoc checkpoints.  Clearly communicate objectives, risks, and any needs/asks.

About You:

• 10+ years of experience in managing large-scale and complex projects with experience managing project teams of various sizes, locations, and skill sets/ levels.
• Recommended experience in professional Service or client delivery; this is a hands-on client-facing role.
• Experience with team/employee career management is a plus.
• Bachelor’s degree in Business, Computer Science, or a technology-related field.
• Experience working with product companies, working both in the weeds and strategically.
• Experience in product management and project management, understanding the roles of a product manager, and owner and how that can be applied to the delivery of projects.
• You enjoy working with minimal structure, and you enable change around you.
• You think and work systematically and logically, and your strong communication skills are backed up by technical skills and knowledge.
• You are a clear communicator, both verbally and in writing. 
• You know how to convey information through illustration, words, or diagrams/workflow.You may have a background in engineering, software architecture, or delivery.
• Trained in project management and agile disciplines required either self-taught or formal. 
• You generally are process-oriented and like to reduce the chaos and find satisfaction in organizing people, activities, and delivery.
• You are a learner, proactive, and generally strive to do more.
• You have experience with agile disciplines, software development methodologies, various agile delivery tools, and administration thereof, and have a background in engineering, software architecture, product management, or delivery.
• Helpful certifications or training may include CSM and other project management certifications (PMI, PMP…).
 
• Other Relevant Details
• The desired location is in Eastern or Central U.S. to maintain alignment with client schedules and U.S. East Coast business hours.
• Willingness to travel up to 25% and potentially timeshift to accommodate project needs.