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Greater London, England, United Kingdom
Remote only
About Moonsong Labs
Moonsong Labs is an engineering company that designs and builds production-grade blockchain and AI systems for institutional finance. We help customers modernize money movement, create tokenized asset products, build institutional blockchain infrastructure, and automate financial workflows with AI.
We have delivered projects for clients such as Matter Labs, Canton Network and Solana. MSL has established a reputation for engineering robust, production-grade solutions that secure billions in institutional digital asset value. View our case study portfolio here.
Your Role
Moonsong Labs (MSL) is hiring a senior Delivery Manager to own end-to-end delivery and client success for service engagements.
This role is accountable for delivery outcomes (scope, timeline, budget, and client confidence) and partners closely with Principal Engineers, who are responsible for technical architecture and execution.
The Delivery Manager is the accountable owner of the engagement - ensuring projects are well-run, risks are proactively managed and clients have high confidence in how their engagement is being delivered. They work in close partnership with a Principal Engineer, who owns technical direction.
This is a senior delivery leadership role, not a project coordination function.
Own the post-sale client relationship and serve as the primary point of accountability for delivery.
Translate client goals and SOWs into clear delivery plans, milestones, priorities, and dependencies.
Own scope, timeline, budget, and change control, ensuring delivery remains commercially healthy.
Proactively identify risks, delays, and tradeoffs; surface them early and drive resolution.
Drive execution against plan, coordinate team priorities, remove blockers, and maintain momentum.
Partner with Principal Engineers on estimation, sequencing, feasibility, and technical constraints.
Translate technical tradeoffs into clear client decisions around scope, priorities, timeline, and budget.
Maintain visibility into project health, utilization, financial performance, and expansion opportunities.
Own client-facing delivery documentation and help evolve MSL’s delivery practices, reporting, escalation, and handoffs.
Manage deliverable acceptance and formal client sign-off against the SOW and agreed criteria.