This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Delivery Manager - Professional Services based in Brazil.
This role offers the opportunity to lead strategic Professional Services accounts and drive successful product adoption beyond initial implementation.
You will manage the customer lifecycle from an operational and strategic perspective, combining delivery oversight with account evolution and expansion.
The position is highly client-facing, requiring close engagement with tactical and executive stakeholders to understand objectives and deliver measurable outcomes.
You will monitor operational performance, identify opportunities for improvement, and develop roadmaps that support sustainable product growth.
The role also involves applying AI and data to optimize business processes and create more effective customer solutions.
Working across multidisciplinary teams, you will influence priorities, resolve challenges, and ensure high-value delivery in a dynamic SaaS environment.
Accountabilities:
- Manage and evolve strategic Professional Services accounts throughout the post-implementation product lifecycle.
- Oversee customer operations, product performance, roadmaps, and key business outcomes after implementation.
- Act as a consultative and results-oriented partner to clients, building strong relationships with tactical and executive stakeholders.
- Monitor operational metrics and identify opportunities to improve product adoption, customer outcomes, retention, and account growth.
- Develop and propose roadmaps for product evolution, account expansion, and new opportunities aligned with customer objectives.
- Identify practical opportunities to apply AI and data to optimize customer processes and business solutions.
- Diagnose operational challenges and conduct root-cause analysis to identify effective and sustainable solutions.
- Assess project ROI and economic feasibility when evaluating initiatives and account opportunities.
- Coordinate and influence cross-functional teams to align priorities, timelines, and delivery expectations.
- Negotiate competing priorities while maintaining focus on deadlines, customer needs, and measurable value.
- Support account expansion opportunities, including upselling and cross-selling relevant products or solutions.
- Contribute to the long-term sustainability and growth of products and solutions within customer environments.
Requirements:
- Proven experience as a Delivery Manager or in a comparable delivery management role within Professional Services or technology consulting.
- Experience managing and monitoring products or platforms after implementation, including operational performance, evolution roadmaps, business outcomes, retention, and account expansion.
- Previous experience in technology product, SaaS, conversational technology, chatbot, messaging, or conversational AI environments.
- Strong practical understanding of how AI and data can be applied to optimize business processes and solutions.
- Demonstrated ability to work directly with clients and effectively manage both tactical and executive stakeholders.
- Advanced or fluent English, with the ability to conduct daily communication, negotiations, and account management in English.
- Ability to work in São Paulo, Brazil, under a hybrid model involving office presence and periodic client visits.
- Strong analytical and problem-solving skills, including root-cause analysis and evaluation of ROI and project feasibility.
- Ability to influence cross-functional teams and negotiate conflicting priorities while maintaining focus on delivery and business value.
- Strong stakeholder management, communication, organization, and consultative skills.
- Intermediate Spanish is a plus.
- Experience with messaging ecosystems such as WhatsApp Business API, Messenger, RCS, or conversational SaaS is advantageous.
- Previous experience with account expansion, upselling, and cross-selling is a plus.
Benefits:
- Flexible working hours with autonomy to organize your schedule.
- Flexible work models, with remote, hybrid, or on-site arrangements depending on role requirements.
- No formal dress code.
- Birthday day off during your birthday month.
- Five paid Recharge days per year for eligible roles without time tracking.
- Monthly meal or food allowance of R$1,144, with no employee discount and maintained during vacations and leave.
- Transportation allowance according to commuting needs.
- Wellhub Plus membership, including access to the Starter plan for gyms, wellness apps, and physical activities, with dependent access.
- SESC membership with access to cultural, leisure, sports, hotel, and holiday facilities.
- National health insurance through SulAmérica, including private-room coverage for employees and dependents, with coparticipation discounts.
- National dental insurance through Odontoprev, with multiple plan options and the selected plan covered.
- Vidalink medication benefit of R$50 per month for prescription medication purchases.
- Life insurance with coverage equivalent to 24 times the employee's monthly salary.
- Extended maternity leave of 180 days.
- Extended paternity leave of 30 days.
- Childcare assistance of R$676.81 for children up to 2 years old and R$592.21 for children up to 5 years old.
- Dependent disability and neurodiversity assistance of R$846.02 for eligible children.
- Educational incentives through partnerships with higher-education institutions and language schools.
- Reimbursement of up to R$250 for eligible legal name and/or gender-marker change expenses.
- Opportunity to work with SaaS, conversational technology, AI, and digital transformation initiatives.
- Salary is determined according to the candidate's profile and expected compensation; no fixed salary range was specified in the source.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
