The Opportunity
This is a pivotal role directly impacting our presales success, empowering our Solution Engineers with expert, prospect-specific configurations that win deals. You will provide crucial "follow-the-sun" support, focusing on EMEA and APAC, to accelerate sales cycles and contribute significantly to increased deal win rates and Average Contract Value (ACV). This is your chance to gain deep expertise in both our cutting-edge platform and solution, explore growing "hot" industries, and directly influence our growth trajectory.
What You'll Do
As a Demo Engineer, you will be instrumental in the success of our presales efforts, leveraging your expert-level Salesforce and Sitetracker configuration skills. You'll drive the creation of compelling, prospect-specific demo environments, ensuring they perfectly align with complex customer needs and effectively showcase our solution's power. Beyond individual deal support, you will take ownership of maintaining and updating our core TSO demo organization, ensuring it remains cutting-edge, stable, and ready to support our global Solution Engineering team, particularly across EMEA and APAC. Your daily work will involve translating vague or general directions into precise, impactful demo configurations, making you a highly sought-after expert within the presales organization.
The Skills You'll Have
SFDC Platform
- Demonstrate knowledge and experience with Salesforce configuration.
- Possess depth in creating Salesforce Flows.
- Exhibit a strong understanding of Salesforce Permissions.
- Hold one or more Salesforce certifications.
- Show demonstrated expertise in Salesforce Communities / Digital Experiences.
Manage Multiple Initiatives
- Ability to manage many concurrent projects with varying priorities and durations.
- Strong understanding of demo builds and flows.
- Experience managing a software release lifecycle, including documentation.
- Previous experience working at a software company as a demo engineer.
- Successfully led demo configuration, release planning, and comprehensive documentation efforts.
Business Acumen
- Demonstrate understanding of the workflows and systems that drive businesses, including Project Management, Finance, Logistics, and Operations.
- Grasp the operational relationships between project management, operations, finance, and field services teams.
- Possess direct work experience in one of these functional areas.
- Served as a Business Analyst within Project Management, Finance, Logistics, or Operations.
- Expertly translate complex business challenges into effective demo scenarios.
Industry Knowledge
- Possess depth of knowledge in Telecom, Utilities, Renewables, or other infrastructure-heavy industries.
- Demonstrate an understanding of site- and asset-based industry operations.
- Hold tangential experience in one or more of our preferred vertical markets.
- Previous work experience directly at a company within a target infrastructure industry.
- Experience with a software company that specifically targets and serves our key verticals.
Within 90 Days, You'll
- Master the foundational configuration of the Sitetracker platform.
- Complete Sitetracker certification courses.
- Complete relevant Salesforce Trailhead training.
- Independently configure general Salesforce platform features for demo environments.
- Begin actively contributing to prospect-specific demo configurations under guidance from Solution Engineers.
- Take ownership of actively managing and updating sections of the core TSO demo organization.
Within 180 Days, You'll
- Independently deliver complex, prospect-specific demo configurations for Solution Engineers across multiple sales cycles.
- Lead the TSO release process through the entire lifecycle
- Become a trusted resource for SEs, showcasing strong problem-solving and configuration expertise.
- Become an expert in our Scout AI solution.
- Become a subject matter expert in one of our Industries
Within 365 Days, You'll
- Achieve expert-level Sitetracker configuration knowledge, consistently taking vague requirements and translating them into exceptional demo solutions.
- Proactively identify and implement improvements to the TSO demo organization, incorporating knowledge of growing "hot" industries and new platform features.
- Become a subject matter expert in all of our Industries.
