Dental Treatment Coordinator III

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

625 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

920042 EIOH Research Admin Core

Work Shift:

UR - Day (United States of America)

Range:

UR URCA 205 H

Compensation Range:

$20.30 - $27.41

Responsibilities:

GENERAL SUMMARY
Performs all routine and non-routine dental treatment plan coordination and necessary administrative duties using highly advanced customer service skills. Responsible for considerable departmental administrative details. Assigns and reviews daily clerical operations while performing daily functions. Trains new employees and monitors quality and quantity of work performed in the department. Provides daily direction and support to administrative support staff and leaders.

ESSENTIAL FUNCTIONS

• Coordinates the activities of the area.
• Trains new employees and cross-trains employees within the area.
• Acts as primary preceptor for new staff.
• Provides daily direction and assistance to administrative support staff.
• Assigns and checks work.
• Assists supervisor in preparing performance evaluation data.
• Assumes functions of supervisor in her/his absence.
• Performs quality assurance monitoring, including scheduling and registration errors, as well as other areas that affect it.
• Using specific criteria, measures quality, quantity, and timeliness of tasks performed.
• Prepares related logs and management reports.
• Assists in the development of goals and objectives for the area.
• Writes new procedures and training materials and updates existing procedures as needed.
• Exercising tact, initiative and independent judgment, makes decisions using approved Dentistry procedures regarding security of complex, high dollar, dental accounts.
• Ensures accuracy of patient schedules. Reviews provider schedules to ensure maximum utilization.
• Negotiates down-payments and authorizes repayment status for high dollar, complex patient plans in accordance with Dentistry policies and guidelines.
• Reviews appointment history and upcoming payment obligations to initiate patient contact for payment due reminders.
• Communicates treatment information to Billing personnel for timely submission of pretreatment estimates and insurance approvals.
• Acts as a resource to patients and care providers of Medicaid approval process and other 3rd party billing issues.
• Collaborates with all members of the dental care team to facilitate superior communication with the patient for best treatment outcomes.
• Maintains good working relationship with other Dentistry care providers, Billing, and front-line staff to coordinate referrals and other treatments relevant to the patient’s overall dental treatment plan.
• Serves as primary contact to Billing personnel, care provider, and/or Administrator to resolve patient concerns.
• Performs check-in and check-out procedures.
• Processes payment.
• Contacts referred patients, registers, and schedules New Patient Referral appointments.
• Maintains knowledge of New York State and local policies, regulations, and procedures related to compliance requirement.
• Responsible for Insurance Preauthorization.
• Initiates insurance referral, verification, and/or service authorization in advance of treatment through review of dental insurance benefits and requirements.
• Performs other duties for supervisor as directed, including working on special projects and working with other support staff on special projects.
• Monitors accurate time reporting procedures.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma or equivalent and 2 years of relevant experience required
• Or equivalent combination of education and experience
• Previous dental experience preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Strong customer service skills (via telephone and in person) required
• Ability to communicate effectively and professionally required
• Ability to work with a diverse patient and provider population required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.