Department Supervisor, Agent Licensing

Accountabilities

Oversee daily agent licensing operations, including staff assignments, workload distribution, productivity monitoring, and compliance with departmental policies and procedures.
Lead, coach, and develop department employees through onboarding, training, performance evaluations, feedback, hiring recommendations, and disciplinary actions when necessary.
Manage agent licensing and appointment transactions across multiple insurance subsidiaries, including new appointments, terminations, transfers, promotions, demotions, and reinstatements.
Monitor automated appointment processing systems, identify technical issues, troubleshoot errors, and collaborate with IT and technical support teams to ensure accurate and timely processing.
Oversee departmental reporting, data processing, and quality assurance activities, maintaining accurate records and ensuring operational deadlines are consistently met.
Act as the primary escalation point for complex licensing and operational issues, coordinating with management, IT, and relevant stakeholders to identify root causes and implement effective solutions.
Support system enhancements and automation initiatives by submitting programming requests, participating in user acceptance testing, coordinating implementations, and training employees on updated processes.
Conduct process reviews, operational audits, and data quality checks to identify discrepancies, implement corrective actions, and improve departmental productivity.
Develop, maintain, and update departmental procedures, training materials, and operational documentation to promote consistency, accuracy, and employee development.
Coordinate with sales teams, executives, recruiters, directors, agency owners, general agents, and state insurance departments to resolve licensing and appointment matters.
Prepare operational reports, communicate performance updates, and provide management with insights into departmental activities, workload trends, and improvement opportunities.
Promote a collaborative and accountable working environment, ensuring employees have the guidance, tools, and resources needed to meet performance expectations.
Requirements
High school diploma or equivalent; some college coursework or a college degree is preferred.
Previous supervisory experience, with demonstrated ability to lead employees, delegate responsibilities, manage workloads, and support individual and team performance.
Experience in the insurance industry is preferred, particularly in agent licensing, agent appointments, or insurance administration.
Strong understanding of operational workflows, data processing, record management, and quality assurance, with the ability to maintain accuracy across high-volume transactions.
Excellent organizational and time-management skills, including the ability to prioritize competing requests, meet production deadlines, and manage multiple responsibilities simultaneously.
Strong analytical, problem-solving, and decision-making abilities, with the capacity to investigate discrepancies, interpret information, and develop practical solutions independently.
Proficiency in Microsoft Excel, including advanced spreadsheet functions, PivotTables, mail merges, and database queries.
Familiarity with Microsoft Word, Outlook, Access, SharePoint, PowerPoint, and comparable business applications.
Ability to work with automated processing systems, identify workflow issues, and collaborate with technical teams on system improvements and troubleshooting.
Strong written and verbal communication skills, including excellent grammar, spelling, documentation, and reporting abilities.
Effective interpersonal and stakeholder management skills, with the ability to collaborate across departments and communicate professionally with internal teams and external regulatory contacts.
Demonstrated leadership, coaching, and employee development skills, with a commitment to accountability, continuous improvement, and operational excellence.
Ability to work independently in a remote environment while maintaining productivity, responsiveness, and effective communication with colleagues.
Benefits
Competitive compensation: A salary and compensation package designed to reflect relevant experience, expertise, and contributions. A specific salary range is not provided in the original posting.
Comprehensive healthcare coverage: Medical, dental, and vision insurance plans.
Life insurance: Life insurance benefits designed to support employees and their families.
Retirement benefits: Retirement plans, including a pension plan.
Paid time off: Paid holidays and time off to support personal needs and work-life balance.
Parental leave: Leave benefits to support employees welcoming a new child.
Wellness benefits: Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep.
Mental health support: Company-paid counseling services for mental health, stress management, and work-life balance.
Professional development: Eligible continuing education reimbursement and company-paid FLMI and ICA courses to support career growth and insurance industry knowledge.
Employee discounts: Access to discounted Texas Rangers tickets.
Remote work flexibility: The opportunity to work from home in a full-time position.
Career development: Opportunities to strengthen leadership, insurance operations, technical problem-solving, and process improvement skills within an established insurance environment.