Deployment Analyst

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

•The Deployment Analyst is a customer‑facing role responsible for coordinating the successful delivery and installation of equipment and contracted services across customer sites. This role follows defined processes to ensure that each site or project is completed on time, aligned with the documented scope of work, and delivered to customer expectations. The Deployment Analyst maintains rollout schedules, supports installation workflows, collaborates with both internal teams and external vendors to enable timely, accurate, and high‑quality deployment outcomes.

Scheduling roll outs and Business As Usual Requests
• Receive/retrieve out of scope forms from the field.
• Processes new requests, carry overs, reschedules, cancellations, short notices and secure skilled techs
• Limit TM/breakfix involvement to Installations, De Installations, SPVs and Retrofit calls.
• Processes reservation requests within the 5-day SLA or less as necessary
• Creates work orders, no less than 10days of SLA.
• Ensure that all GLO requests/work orders have the correct and necessary information. Rejects and communicates any discrepancies
• Sends required documentations to CEs as provided by PMO/customer.
• Escalate issues to the Implementation Coordinator and/or Project Manager and field TM/FOD/SGM as necessary, and provide potential resolutions
• Use standard processes and tools to ensure that each customer event is scheduled on time with all the necessary information to meet the customer's expectations.
• Coordinate with other vendors and customers as needed.
• Use approved rollout management tools, such as D-1, GLO, QuickBase, Access, and MapPoint which assist in measuring NCR's success in meeting customer expectations.
• Solves routine problems and escalate as necessary handling over proposed potential resolutions.
• Works with Senior Installation CE’s/Managers/Team Lead with scheduling issues/gaps until an confirmed resolution has been established and communicated
• Participate in regular meetings with team members/field to review status and to jointly resolve issues.
• Establishes and maintain communications with the project team, customer and Field Services Management
• Cross train on other areas/district/territories to ensure coverage.
• Run queries and generate reports as needed.
• Reduce Outside Spend as necessary
• Helps ensure that the Installation CEs are fully utilized and provides necessary feedback to management for CEs training to acquire needed skills to cover any request
• Coordinates with other TRSs/Field Management if need to get assistance for additional resources
• Works on extended hours during special and critical roll outs/scheduling events
• Updates Training Manuals/Work Instructions as necessary.
• Collaborate with team members on continuous process improvement and innovation.
• Perform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

• Private Health Insurance

• Employee Referral Bonus Program

• Wellbeing Resources

• Baby Bonus

• Life, Accident & Disability Insurance

• Numerous opportunities for internal career pathing and advancement

• Discounts for employees at NCR Atleos partners
   

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.