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Austin, Texas, United States
Onsite
Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
Base is looking for a highly organized and execution-focused Deployment Operations Associate to support the day-to-day operational work behind our utility partnerships. You’ll help move partner deployments from signed deal through Permission to Operate (PTO), executing the pipeline, scheduling, interconnection, and coordination tasks that keep installations moving.
This role is ideal for someone who is highly detail-oriented, moves quickly, and enjoys managing a high volume of work without letting things fall through the cracks. You’ll work closely with Deployment Operations, Field Operations, and Partnerships to make sure partner projects stay on track and operational issues are surfaced quickly.
Support standing up new utility partnerships by executing daily pipeline tasks across utility partner queues, monitoring project statuses, following up on aging deals, and flagging anything that could delay installation or PTO
Maintain accurate and up-to-date project records in our CRM, including updating deal stages, correcting data, making configuration changes, and ensuring required information is complete
Support utility interconnection processes by preparing and tracking submissions, following up on outstanding approvals, and moving projects through to Permission to Operate (PTO)
Coordinate installation and commissioning handoffs between Base teams and utility partners to help keep schedules and install quotas on track when required
Communicate with utility representatives to request information, follow up on outstanding items, coordinate inspections, and resolve routine project-level issues
Track partner requirements, documentation, approvals, and outstanding actions across a high volume of active deployments
Identify projects that are stuck or outside of the standard process and escalate them to the appropriate team member for resolution
Support recurring pipeline reporting by maintaining clean data and compiling updates on installations, commissioning, PTO, and outstanding blockers
Spot recurring process issues or inefficiencies in day-to-day workflows and flag opportunities to improve how we operate
1+ years of experience in operations, project coordination, customer operations, or another high-volume execution-focused role
Strong organizational and time management skills with the ability to manage a large number of projects and tasks simultaneously
Excellent attention to detail and a track record of maintaining accurate information across systems and workflows
Strong written communication skills and comfort communicating professionally with external stakeholders
Experience working in a CRM or other operational system of record; HubSpot experience is a plus
Ability to follow established processes while recognizing when something is off and needs to be escalated
Comfortable working across multiple teams and coordinating handoffs to keep work moving
Ability to manage competing priorities and deadlines without sacrificing speed or accuracy
Experience in energy, utilities, construction, field services, or another operationally complex environment is a plus
The Deployment Operations team builds and runs the processes that turn utility partnerships into successful battery deployments. We work across utility partners, Field Operations, Deployments, and Partnerships to keep installations moving from signed deal through Permission to Operate (PTO).
The team owns the operational details behind partner deployments — managing pipelines, coordinating handoffs, navigating interconnection processes, and resolving the blockers that can slow installations down. As Base expands into new markets and scales to thousands of deployments, our Associates are critical to executing these processes consistently and keeping every project moving quickly and accurately.
Please note: Base is a startup, which means priorities shift and evolve quickly. Your role may expand or change based on the needs of the business at any given time, so the responsibilities listed may not be exhaustive.
First Principles Thinking: Question assumptions. Principles > rules.
Operate at Base Pace: Focus on what matters, act quickly, and learn by doing.
Give & Get Feedback: Be direct, be humble, and maintain a growth mindset.
Everyone’s an Owner: Follow through on commitments and own results.
Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information.
Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we’re creating. We work in-person. It’s not a 9-to-5. We are all-in.
Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things.
