Deputy Chief of Human Resources, Operations Officer V (NCS) - Department of Public Works

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$98,359.00 - $157,302.00 Annually

Hiring Salary Range:

$98,359.00 - $127,830.50 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary 

The Deputy Chief of Human Resources serves as a senior management professional within the Office of People & Culture and supports the Chief of Human Resources in overseeing and coordinating human resources operations for the Department of Public Works (DPW).The position is responsible for managing day-to-day HR activities, supervising assigned functional areas, implementing departmental policies and procedures, and ensuring the timely and effective delivery of human resources services. Areas of responsibility include Talent Acquisition, Classification & Compensation coordination, Employee & Labor Relations, Payroll, HR Administration, Benefits and Leave coordination, HR Compliance, workforce planning, and HR information systems.Working under the direction of the Chief of Human Resources, the Deputy Chief assists in translating departmental priorities into operational plans, improving HR processes, addressing complex personnel matters, and ensuring compliance with applicable City policies, collective bargaining agreements, and employment regulations.Positions in the Operations Officer series contribute to the effective management of organizational units through staff supervision, operational management, problem-solving, and project coordination. Positions are differentiated based on analytics, budget, communications, functional responsibilities, policy, relationship building, and the level of supervision exercised and received.

Essential Functions

• Manage and coordinate daily Human Resources operations to ensure efficient, consistent, and responsive HR service delivery throughout DPW.
• Assist the Chief of Human Resources in implementing departmental HR strategies, operational priorities, workforce initiatives, and organizational improvements.
• Provide direct supervision and guidance to assigned HR supervisors and professional staff, including monitoring performance, establishing priorities, and ensuring accountability.
• Coordinate activities across Talent Acquisition, Classification & Compensation, Employee & Labor Relations, Payroll, HR Administration, Benefits and Leave, and HR Compliance.
• Oversee recruitment and staffing activities, including vacancy management, hiring processes, onboarding, and coordination with the Department of Human Resources (DHR).
• Support the administration of employee and labor relations matters, including disciplinary processes, workplace investigations, grievances, performance management, and interpretation of applicable policies and labor agreements.
• Assist in reviewing and coordinating classification, compensation, promotional, and other personnel actions to ensure compliance with established City procedures and requirements.
• Monitor HR operational performance, develop workforce reports and staffing metrics, identify service delivery challenges, and recommend corrective actions or process improvements.
• Support the administration and monitoring of payroll, employee records, leave processes, HRIS transactions, and related HR administrative functions to promote accuracy, timeliness, and compliance.
• Collaborate with bureau leadership, managers, and supervisors to address staffing challenges, employee concerns, organizational needs, and workforce planning initiatives.
• Assist in developing, reviewing, and implementing HR policies, standard operating procedures, and internal administrative controls.
• Coordinate with DHR, the Law Department, labor organizations, and other City agencies on personnel-related matters and operational requirements.
• Assist with the management of assigned HR resources, staffing needs, budgets, and operational projects.
• Serve as a principal advisor to the Chief of Human Resources on operational concerns, emerging workforce issues, and opportunities to improve HR effectiveness.
• Represent the Human Capital Division in meetings and departmental initiatives and act on behalf of the Chief of Human Resources when designated.
• Perform other related duties as assigned.

Minimum Qualifications

Education: Have a bachelor’s degree in business administration, Public Administration, Management, or related field from an accredited college or university.

AND

Experience: Have ten (10) years of progressively increasing responsibilities including 4 years of supervisory experience is required. Professional certifications may be required.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

• Comprehensive knowledge of human resources management principles and practices, including talent acquisition, classification and compensation, employee and labor relations, payroll, benefits, leave administration, compliance, HRIS, and records management.
• Knowledge of public-sector administration, organizational structure, staffing models, administrative controls, labor agreements, employment laws, and policy implementation.
• Ability to provide strategic counsel to executive leadership and translate organizational priorities into effective workforce strategies and operational plans.
• Ability to lead multiple HR functions, manage competing priorities, and direct the work of supervisors and professional staff.
• Ability to analyze workforce data, develop metrics and dashboards, and present clear, concise recommendations to senior leadership.
• Ability to exercise sound judgment and discretion in sensitive, confidential, and high-risk employee matters.
• Ability to build productive relationships with employees, managers, executives, labor representatives, legal counsel, City agencies, and external stakeholders.
• Strong written, verbal, negotiation, presentation, and conflict-resolution skills.

Additional Information

Background Check 

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation 

All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion.  The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws.  Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER