The Office of Commercial and Auxiliary Services (OCAS) oversees the management of estate leases and commercial services (such as leasing of spaces for F&B, amenities and lifestyle services), and auxiliary services (such as car parks, shuttle bus services) for NTU’s main campus, Novena campus and NTU@One-North campus. In addition, it is dedicated to enhancing and optimizing the utilization and operations of NTU’s hospitality assets, ensuring they meet global standards and deliver exceptional experiences.
The Deputy Director drives operational excellence, strategic execution, and service innovation across NTU’s hospitality assets. This pivotal leadership role translates high-level campus vibrancy and sustainability strategies into robust operational plans, directly manages outsourced vendor performance, and fosters a vibrant, inclusive campus community.
Key Responsibilities
- Operational Strategy & Execution: Translate the office's long-term vision into actionable business plans and operational roadmaps for commercial leasing, hospitality, and transportation, aligning with NTU's overarching goals.
- Campus Experience & Placemaking: Lead initiatives to enhance student, employee, and visitor experiences; implement best market practices to foster a vibrant, inclusive, and welcoming campus culture.
- Commercial & Lease Management: Optimize revenue and lease yields across commercial spaces (F&B, retail, lifestyle amenities) and develop robust metrics to measure commercial investments and performance.
- Auxiliary Services Oversight: Manage contract performance and service delivery of outsourced vendors for campus-wide carparks and shuttle bus services, driving smart, sustainable, and green transport solutions.
- Hospitality Asset Optimization: Direct the operations, maintenance, refurbishment, and financial sustainability of key hospitality assets (e.g., Nanyang Executive Centre, Campus Clubhouse) to ensure premier, self-financing dining and accommodation experiences.
- Risk Management & Governance: Proactively assess, monitor, and mitigate operational, financial, and safety risks across all commercial, auxiliary, and hospitality portfolios.
Job Requirements
- Bachelor’s degree in Business Administration, Hospitality Management, Real Estate, or a related discipline.
- 12–15 years of progressive management experience in hospitality, property management, commercial operations, or campus services, with at least 5 years in a significant leadership role.
- Proven track record in managing large-scale, KPI-driven outsourced vendor contracts and executing service excellence standards.
- Strong expertise in budget management, revenue optimization, contract negotiation, and business planning within a diverse service portfolio.
- Exceptional communication and interpersonal skills with demonstrated success in building collaborative partnerships with students, university administration, commercial operators, and external agencies.
We regret to inform that only shortlisted candidates will be notified.
Hiring Institution: NTU
