Deputy General Manager - General Trade

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Ingram Micro is a leading technology company for the global information technology ecosystem.

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart

Position Summary:

We are seeking a highly motivated and result-oriented sales leader to lead our Apple Sales for General Trade Channel. This role will drive business growth, strengthen customer relationships, and expand market share across assigned key accounts. The incumbent will be responsible for managing General Trade business with strategic customers, identifying Wallet Share growth opportunities, driving revenue and profitability, and collaborating with internal teams and Vendor teams to deliver business objectives.

The ideal candidate should possess strong demonstrated sales leadership experience, high performance team management, key stakeholder management skills, sharp commercial acumen and a thorough understanding of the Mobility /IT Distribution ecosystem.

Key Responsibilities:

Key Account Management

· Manage and grow relationships with assigned key accounts, ensuring high customer satisfaction and business retention.

· Develop and execute account plans to maximize revenue, profitability, and market penetration.

· Serve as the primary point of contact for strategic customers and address business requirements effectively.

· Build long-term partnerships with customers by understanding their business objectives and technology needs.

Business Development

· Identify and develop new business opportunities within existing and prospective accounts.

· Drive sales of all Apple Product and Services to assigned Apple Authorised Resellers.

· Expand wallet share by cross-selling and upselling the product portfolio.

· Generate and maintain a healthy sales pipeline to achieve business targets.

Revenue & Profitability Management

· Own revenue, margin, and growth targets for assigned accounts.

· Prepare sales forecasts and business plans aligned with organizational goals.

· Monitor sales performance and implement corrective actions to achieve targets.

· Ensure optimal profitability while managing customer expectations and margin strategies.

OEM & Partner Coordination

· Collaborate with OEMs and vendor teams to drive business initiatives and customer engagements.

· Leverage vendor programs, promotions, incentives, and marketing initiatives to enhance business performance.

· Coordinate joint customer visits and business reviews with OEM stakeholders.

Customer Engagement

· Conduct regular business reviews with customers to identify growth opportunities and strengthen relationships.

· Understand customer business roadmaps and align strategic plans accordingly.

· Review and resolve customer escalations with team and ensure timely closure of issues.

Cross-Functional Collaboration

· Work closely with Product Management, Supply Chain, Operations, Finance, and Marketing teams.

· Coordinate internally to ensure smooth order fulfilment, product availability, and service delivery.

· Support marketing campaigns, channel engagement activities, and demand-generation initiatives.

Reporting & Business Analytics

· Maintain accurate sales forecasts, opportunity pipelines, and account plans.

· Analyze sales trends, customer buying patterns, and market intelligence.

· Prepare periodic reports, business reviews, and performance dashboards for management.

Education & Required Skills

· Bachelor's Degree in Business, Engineering, Information Technology, or a related field.

· MBA preferred.

Experience

· 15-20 years of experience in Key Account Management, Business Development, or Channel Sales within the Mobility/IT Distribution industry.

· Experience managing large channel partners, system integrators, or strategic accounts.

· Exposure to Mobility & IT products and solutions such as SmartPhones, Laptops, Tablets, Accessories, Peripherals & Hardware/ Storage.

Required Skills

· Strong knowledge of the Mobility IT Distribution ecosystem.

· Excellent relationship management and customer engagement skills.

· Proven track record of achieving revenue and profitability targets.

· Strong negotiation and commercial acumen.

· Business planning and forecasting capabilities.

· Ability to build and manage executive-level relationships.

· Strong presentation and communication skills.

· Proficiency in Microsoft Excel, PowerPoint, and CRM tools.

· Analytical mindset with strong problem-solving abilities.