Alberton, Gauteng, South Africa
Onsite
We provide meaningful careers that connect people with purpose.
We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.
Netcare invites you to be part of our journey.
ROLE SUMMARYKEY WORK OUTPUT AND ACCOUNTABILITIES
SKILLS PROFILE
Education
A grade 12 or equivalent NQF level 4 qualification.
Nursing Diploma & B Cur Nursing Edu Admin and Management or PG Dip Health Services Management
A post graduate clinical qualification Operating Room Science
Registration with the South African Nursing Council as Registered Nurse
Work experience
4 years’ experience in a private hospital setting in a management role.
Strong leadership and interpersonal skills
An intermediate level of computer proficiency
CONSISTENCY OF CARE
Financial Management
• Effective management of the Nursing budget to achieve targets set in BSC
• Driving compliance as per standard acuity of all departments
• Supporting managers with analysis of Cost Centre Reports including consumables and stationery, Nursing Efficiency Reports e,g WRPT,TRPT, ED Reports to ensure cost effective care.
• Encourage optimal stock management and achievement of set targets such as MOBIT and MOBILL
• Understanding of the financial fundamentals of the organisation
• Assist the managers to ensure CAPEX process are followed
• Encourage Managers to ensure safekeeping/correct management of equipment
• Identify areas to improve operational efficiencies to ensure sustainability.
DISRUPTIVE INNOVATION
Governance and quality management
• Ensure implementation and compliance with CareOn.
• Evaluate nursing quality indicators and clinical outcomes
• Supporting unit managers to ensure compliance based on expectation as per SANC, OHSC, Department of Health, Netcare Education Validation
• Identify quality improvement opportunities and ensure appropriate strategy and quality improvement initiatives are developed and measured.
• Drive implementation of group quality initiatives as per BSC
Risk management
• Support unit managers with Investigation of all negative and moderate to severe incidents/Sentinel events and ensure timeous report appropriate capturing on IMS & SharePoint.
• Follow up on close out of all incidents/Sentinel event, effectiveness of corrective actions/Safe practice must be monitored
• Identify areas of non-compliance through clinical audit / risk assessment
• Ensure implementation of quality initiatives to manage risk in Netcare
• Monitor safety standards in accordance with the Machine and Occupational Safety Act (Act 6 of 1983). Report all accidents / incidents to Nursing Services Manager / Safety Representatives
• Monitor compliance regarding infection control principles based on Best Care Always principles and relevant infection control Polices & Procedures
• Ensure compliance with the medication administration and storage policy of Netcare.
• Facilitate and manage Morbidity and Mortality meeting in each discipline
Customer Centricity
• Supporting the Unit Manager in Maintaining customer intimacy through building relationships with doctors, nursing staff, multi-disciplinary team and building patient loyalty
• Support the unit manager with patient satisfaction survey analysis and implementation of intervention to enhance patient satisfaction
• Support the unit manager to ensure timeous resolution of complaints
• Implement remedial action and assess for effectiveness
• Support the unit manager with Identification of trends
• Encourage pro-active approach to ensure customer satisfaction
Patient care
• Ensure hospital is providing safe, cost-effective quality patient care in line with Clinical Governance and evidence-based practice.
• Evaluate the patient’s journey through patient experience and stakeholder input.
TRANSFORMATION OF OUR SOCIETY
Transformation targets
• Ensure achievement of transformation goals as set out by the Transformation Committee
Teamwork
• Actively participate as a member of a team to achieve goals.
• Encourage unit managers active involvement in special events / drives to achieve goals
People management
• Support the unit manager with accurate updating WEST/staffing model such as theatre/ED, as well as required recruitment process.
• Create an environment where staff are aware of the role they play in the provision of quality nursing care and their value to the organization
• Assign decision making, authority, tasks and responsibility to appropriate persons in order to maximize organisation and employee effectiveness.
• Co-operate with Netcare Education Division to ensure appropriate nursing training for the delivery of quality care
• Facilitate a culture that is supportive of talent management and the initiation of required implementations to hone nursing talent
• Facilitate effective change and conflict management
• Ensure professional conduct and appearance of staff
• Supporting the unit manager with human resources related matters such as disciplinary and grievance procedures and performance management
Build and maintain stakeholder relationships
• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
• Develop collaborative relationships to help accomplish work goal.
Personal and professional development
• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
• Keep up to date with Netcare’s evolving policies and procedures
• Keep abreast of current research in the applicable discipline
ORGANIC GROWTH AND INTEGRATION
Strategic business alignment
• Coordinate the nursing activities with all hospital departments to provide alignment to the strategy and goals of the organisation
PHYSICAL REQUIREMENTS
In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.
VALUES AND BEHAVIOURS
Netcare Values
At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are compassionate about quality care and professional excellence.
• Care - The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation.
• Truth - The crucial element in building relationships that work. Open communication with honesty and integrity is essential.
• Dignity - An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.
• Compassion - The creative, compassionate, and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all.
• Participation - The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.
The Netcare Way
Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:
• I always greet everyone to show my respect.
• I always wear my name badge to show my identity.
• I always treat others with consideration and humility to uphold dignity
• I always act in the best interest of Netcare and others to show I care.
• I always listen with empathy and respond with kind action to show my compassion
• I always say thank you to show my appreciation.
• I always embrace diversity to strengthen inclusivity and belonging.
MANAGERIAL SKILLS
Coaching Others
The capacity to recognise development areas in others and support them to facilitate personal development through coaching.
Performance Development
The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.
Taking Action
Capable of recognising the need for action, considering possible risks, and taking responsibility for results.
Decision Making
Capable of making decisions timeously and taking responsibility for the consequences.
Managing Self
Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.
Customer Focus and Service Delivery
The capacity to identify and respond to the needs of *internal and external customers.
*Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship
Adapting and Responding to Change
Capable of supporting and advocating change initiatives and managing own reaction to change.
Continuous Improvement
The capacity to improve systems and processes to facilitate continuous improvement.
WORKING CONDITIONS
• Professional flexibility in working hours while supporting business operation, including hospital calls
• Will interact with internal and external customers through several different means.
Join the team committed to providing the best and safest health and care.
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