This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Desenvolvedor Salesforce Sênior - Foco em Personalization based in Brazil.
We are seeking an experienced Senior Salesforce Developer specializing in digital personalization to design, implement, and optimize data-driven customer experiences. In this role, you will leverage Salesforce Marketing Cloud Personalization (Interaction Studio) to create real-time, highly personalized interactions across web, mobile, and CRM channels. You will develop targeted campaigns, behavioral segments, automated customer journeys, and intelligent recommendations based on user profiles and interactions. Working closely with CRM, Marketing, Business Intelligence, Product, and Technology teams, you will transform customer data into actionable insights and meaningful digital experiences. You will also contribute to omnichannel personalization strategies by integrating Salesforce Marketing Cloud Personalization with Marketing Cloud Engagement. This is an opportunity to work in an innovative, technology-driven environment focused on customer engagement, digital transformation, and continuous optimization.
Accountabilities:
- Personalization Strategy: Plan, implement, and optimize digital personalization strategies using Salesforce Marketing Cloud Personalization (formerly Interaction Studio).
- Real-Time Customer Experiences: Design and develop personalized campaigns and experiences based on user behavior, preferences, profiles, and contextual information.
- Platform Configuration: Configure and manage catalogs, events, behavioral segments, campaigns, decision rules, and recommendation strategies within Salesforce Marketing Cloud Personalization.
- Customer Journey Automation: Develop, manage, and optimize automated customer journeys and communications using Salesforce Marketing Cloud Engagement, including behavioral triggers, transactional journeys, and relationship marketing campaigns.
- Platform Integration: Implement and maintain integrations between Salesforce Marketing Cloud Personalization and Marketing Cloud Engagement to deliver consistent, personalized omnichannel experiences.
- Technical Implementation and Validation: Validate business rules, tracking configurations, and implementation behavior across web environments and CRM platforms, ensuring accurate data collection and execution.
- Data Analysis and Optimization: Analyze user navigation patterns, campaign performance, and conversion indicators to identify opportunities for improvement and generate actionable insights.
- Campaign Experimentation: Support A/B testing, audience segmentation, and personalization experiments to continuously improve customer engagement and campaign effectiveness.
- Cross-Functional Collaboration: Work closely with CRM, Media, Business Intelligence, Product, and Technology teams to define personalization rules, segmentation strategies, and experimentation initiatives.
- Data Governance and Compliance: Ensure appropriate data governance, tracking standards, and compliance with applicable privacy regulations, particularly Brazil's LGPD and the GDPR.
- Continuous Improvement: Identify opportunities to enhance personalization capabilities, optimize customer journeys, and improve the overall effectiveness of digital marketing initiatives.
Requirements:
- Professional Experience: Significant hands-on experience developing and implementing solutions with Salesforce Marketing Cloud Personalization (formerly Interaction Studio).
- Salesforce Personalization: Practical knowledge of configuring and managing campaigns, behavioral segments, catalogs, events, decision rules, and product or content recommendations.
- Salesforce Marketing Cloud Engagement: Experience with Salesforce Marketing Cloud Engagement, particularly Journey Builder, Automation Studio, and behavioral triggers.
- Digital Personalization: Proven experience implementing behavioral personalization strategies across websites and mobile applications, using customer interactions and contextual data to deliver relevant experiences.
- JavaScript: Good knowledge of JavaScript for implementing, customizing, and maintaining personalization campaigns and digital experiences.
- SQL and Data Analysis: Practical experience with SQL for querying, analyzing, and segmenting customer data to support targeted marketing strategies.
- Performance Measurement: Experience monitoring campaign performance indicators, interpreting engagement and conversion metrics, and identifying optimization opportunities.
- A/B Testing: Knowledge of experimentation methodologies, A/B testing, and continuous optimization of customer journeys and personalized experiences.
- Integration Knowledge: Understanding of how Salesforce Marketing Cloud Personalization and Marketing Cloud Engagement work together to support integrated customer engagement strategies.
- Analytical Skills: Strong analytical thinking and problem-solving abilities, with the capacity to translate customer behavior and performance data into actionable recommendations.
- Communication and Collaboration: Excellent collaboration skills and the ability to work effectively with multidisciplinary teams across CRM, Marketing, Data, Product, and Technology.
- Attention to Detail: Strong organizational skills and attention to detail, particularly when validating tracking configurations, campaign rules, data accuracy, and customer experiences.
- Continuous Learning: Proactive attitude toward learning new Salesforce capabilities, digital marketing technologies, and emerging personalization practices.
Benefits:
- Food Allowance: Meal and/or food vouchers.
- Healthcare Coverage: Health insurance plan.
- Dental Coverage: Dental insurance plan.
- Pet Healthcare: Health coverage for your pet.
- Remote Work Support: Home office allowance for remote employees.
- Welcome Kit: Welcome package during onboarding.
- Life Insurance: Life insurance coverage.
- Mental Health and Well-being: Access to Zenklub, including psychological and nutritional support.
- Fitness Benefits: Access to TotalPass.
- Professional Development: Continuous training and certification programs through partnerships with leading technology companies, including Adobe, Anthropic, AWS, Google, Microsoft, and Salesforce.
- Learning and Development Partnerships: Exclusive discounts and professional development opportunities.
- Digital Learning Resources: Access to UOL content.
- Family Support: Maternity welcome kit and extended maternity and paternity leave.
- Employee Referral Program: Referral incentives for recommending new talent.
- Career Growth: Opportunities to develop expertise in Salesforce technologies, digital transformation, artificial intelligence, and emerging business platforms.
- Remote Work Flexibility: Fully remote working arrangement.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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