Job Description:
This role will require an in-depth knowledge of the company’s technical products and services along with being able to communicate with customers in an impactful way. This position will grow sales through actively listening, analyzing product features, and offering tailored support, to meet the needs of our customers. Ensure seamless transactions and enhance the overall product experience for clients, leading to long-lasting partnerships and successful sales outcomes related to our fast-growing weld environmental solutions. This individual will work cross functionally within the division to meet the needs of the customer.
Job Responsibilities:
- Collaborates with sales team and customers to understand customer requirements.
- Reviews architectural, mechanical, and facility drawings to ensure proper integration of fume extraction systems.
- Creates detailed system layouts, ductwork routing drawings, installation drawings, and equipment placement drawings using AutoCAD or similar CAD software.
- Performs basic engineering calculations related to airflow, duct sizing, pressure losses, and system performance
- Works with suppliers to communicate lead times and identify solutions.
- Conducts site visits to gather field measurements and verify installation requirements.
- Collaborates with project coordinator and installers in the order fulfillment process.
- Solicits and documents client feedback. Evaluates the data and uses it to create new strategies.
- Identifies areas for improvement and communicates issues to key stakeholders including leadership.
Position Requirements:
- Minimum associate’s degree in engineering, marketing, business administration, or related field.
- Strong communication, interpersonal, customer service skills.
- Experience with AutoCad and 3D Solid Modeling to create and modify drawings for customer installation and custom applications.
- Ability to create complete system layouts, ductwork drawings, and installation documentation.
- Ability to communicate technical information to customers who may not be familiar with the product.
- Excellent technical and problem-solving skills.
- Ability to design, balance, and analyze fume collection systems
- Knowledge of weld fume regulations and associations, ACGIH, OSHA and NIOSH are desired
- Ability to read and interpret architectural, mechanical, and construction drawings.
- Good leadership and team working skills.
- Prior experience in sales or customer relationship management roles is a plus.
- Travel up to 25% for customer site for installs with other responsibilities.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
