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Brand and Design Adviser
Are you passionate about design? Are you organised with an eye for detail? We’re looking for a Brand and Design Adviser to join our team.
Join a team where Purpose is at the heart of everything we do, Ambition drives us to be the best we can be, Respect shapes our culture and Trust builds our foundation.
We're not just hiring – we're inviting you to build the future with us. If you're curious, driven and ready to leave your mark, this is your invitation to make your next move.
Contract: 12 month FTC (maternity cover)
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: £42,500
Location: London
Reporting to: Brand and Design Manager
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses, and their financial service providers.
This role is part of the Digital, Content and Brand team, which sits in the Communications team. The Digital, Content and Brand team oversees our external-facing digital channels – as well as our brand and tone.
Creative and passionate about design, you’ll play a vital role in the translation of our brand in design outputs, ensuring our brand is protected and enhanced through all our engagement. Working collaboratively with the team you’ll provide vital logistical and administrative support to help ensure our brand is used effectively across all touchpoints. You’ll play a key role in ensuring our outputs are accessible for all our customers.
Working with the Brand and Design Manager – and building on the success of our long-established brand – you’ll ensure that we’re able to evolve our brand to reflect the Financial Ombudsman Service we are and that our customers expect.
You’ll be comfortable working in a culture which promotes continual improvement and development, and you’ll have a keen interest in all things design and digital. You’ll promote the use of evidence and testing to learn from what’s gone well and what can be improved. You’ll be willing to be hands on and have a drive to learn new skills and keep them up to date.
As part of the Digital, Content and Brand team you’ll ensure that we’re engaging with key stakeholders across the organisation. You’ll promote the importance of brand protection and provide guidance and advice in its application.
To succeed, you’ll need to demonstrate you’ll meet our minimum criteria below.
To be considered for this role, you’ll need to show us that you’ve got these skills and capabilities:
We would also like you to have the following skills:
We are a values-led organisation. Our values define our culture, influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. Learn more about our values:
https://www.financial-ombudsman.org.uk/who-we-are/board-directors/aims-values
We pride ourselves on our reward package, and it reflects the importance of the work our people do. We offer highly competitive and transparent pay and benefits, bringing together base salary, generous non-contributory pensions, private healthcare and a wide range of other benefits including:
Designed to be flexible across different life stages, our approach goes beyond a one size fits all model – recognising contribution and supporting wellbeing.
Apply in a few minutes:
Please upload a copy of your CV and Alongside your CV, please submit a portfolio showcasing work you have designed or created in full. This can be an online portfolio, a PDF attachment or links to examples of your work.
Applications need to be submitted by 12th November 2026
Successful candidates will be invited to attend a face-to-face interview.
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview. Interviews may be conducted via video, phone or a panel interview, with some vacancies requiring an online assessment to measure the minimum criteria.
The Financial Ombudsman is an Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Find out more:
https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
Don’t miss out be part of the journey and take advantage of this opportunity.
Authenticity of applications
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
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Greater London, England, United Kingdom
Hybrid
