Deskside Consultant

Are you passionate about end user support and want to work for a company that truly cares about their clients? 

We are looking for an upbeat and proactive Deskside Consultant for our BC branch located in Vancouver to support our clients on-site in Vancouver! In this role, you will leverage your technical skills and provide an excellent customer experience, while building your experience and growing your career with Long View. 

A Day in the Life:

• Deploy and support laptops and peripherals for new and existing users, following team standards

• Provision Windows 11 devices using Intune Autopilot (no traditional imaging); provide Tier 1 end-user support

• Deliver clear, professional communication with customers, stakeholders, and service providers

• Troubleshoot and resolve deskside issues, escalating and tracking incidents as needed

• Mentor and support less experienced team members, both on-site and remote

• Ensure compliance with client IT security, technology standards, and service practices

• Follow and model Health, Safety, Security, and Environmental policies and safe work practices

• Support office technology such as printers, AV, video conferencing, and meeting room equipment (nice to have)

• Participate in regional IT team collaboration to ensure consistent service delivery

• Contribute to continuous improvement in end-user support, service quality, and customer satisfaction

What You Bring:

• 5+ years of IT support experience, including experience supporting a Microsoft environment in a Desktop Support Role

• Knowledge of server operations, infrastructure, web interfaces, remote access tools

• Hands-on experience with Windows/Linux/Mac OS environments

• Experience with:

• -> Microsoft Office O365

• -> Remote support

• -> PC / printer hardware / VPN / Citrix

• -> Active Directory

• Ability to identify issues, escalate appropriately and work to resolve them

• Effective written and verbal communication skills

What Makes You Extra Awesome:

• Post-secondary education in a related field

• CompTIA A+ Certification

• Microsoft Certifications 

Why Work at Long View?

• Great people and culture 

• Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities

• Interesting work – Be part of exciting projects while accessing all the latest technologies