Provide Level 1 & 2 desktop support for Windows 11 and macOS devices, including laptops, desktops, and peripherals.
Troubleshoot hardware, OS, application, VPN, Wi-Fi, certificate, and access-related issues through remote and onsite support.
Manage incidents and service requests in ITSM tools, ensuring timely resolution and adherence to SLAs.
Perform device provisioning, imaging, upgrades, refreshes, software installations, and redeployments.
Support Microsoft 365, Teams, Outlook, security applications, and other approved enterprise tools.
Maintain IT asset inventory, device audits, user account support, and compliance with security policies.
Collaborate with Security, Network, and Identity teams while supporting technology rollouts, office moves, and knowledge-sharing initiatives.
