Want to know if this job is worth applying to?
1102 W 32nd Street Freeman Hospital West, United States of America
Onsite
Our Mission
To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.
Schedule: Full Time
About Us – Information Technology (IT)
Flexible scheduling.
On the job training.
Gain exposure to new and advanced technology in the healthcare setting.
What You’ll Do
Reporting to the Manager of Endpoint Solutions and guided by Senior Technicians, the Desktop Support Engineer handles operational break/fix issues, upgrades, and maintains end-user devices during refresh intervals and new device projects. This role provides technical support, consultation, training, and helps develop enterprise technology standards, supporting end-user devices across all organization levels and IT teams. Knowledge of client/server operating systems, mobile device management systems, and desktop support software is required. The Desktop Support Engineer follows established procedures, workflows, and tools to provide support and customer service for systems aiding patient care and Freeman Health System operations, offering technical assistance both remotely and on-site. Additionally, the role involves leading team-level projects, training team members, and assisting in strategic planning for complex systems.
Requirements
Associates Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant experience may be considered in lieu of degree in addition to experience below).
2 years of relevant work experience.
Comptia A+, or other preferred certifications listed within the first 120 days of hire (5 years of experience in similar role will be considered in lieu of A+).
Demonstrated success troubleshooting to isolate and diagnose problems in an enterprise environment for endpoints and mobile devices.
Demonstrated success translating business needs into operational requirements.
Preferred Requirements:
Net+, CCNA, Security+, Microsoft Endpoint System Administrator or other similar grade or higher certifications.
3+ years of relevant experience in a Healthcare setting.
Freeman Perks and Programs