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Cluj-Napoca, România
Hybrid
Are you passionate about creating a smooth and secure tech experience for your colleagues? We're looking for an IT Support Engineer to join our growing team in Cluj-Napoca.
You’ll play a key role in shaping how our global teams interact with technology—delivering smart, reliable solutions and first-class support.
In this role, you’ll balance hands-on technical support with infrastructure improvement projects. You'll also be a core part of onboarding, offboarding, and daily troubleshooting for 500+ users worldwide — while helping maintain and improve our internal tools and systems.
Manage incidents and service requests within SLAs using our ITSM tool.
Support IT hardware and endpoint lifecycle management (Mac, Windows, Ubuntu).
Assist in improving and maintaining our IT tool stack, including Google Workspace, Atlassian (Jira & Confluence), Slack, JAMF/Mosyle, and Okta.
Deliver seamless IT onboarding/offboarding experiences for new joiners, movers, and leavers.
Document support processes and contribute to our internal knowledge base (Confluence).
Act as a local subject matter expert, especially for system issues raised by our software engineering teams.
Champion IT best practices across the business and support security posture improvements.
About you:
2+ years’ experience in a similar role.
Comfortable working in a scale-up or fast-paced environment.
Hands-on experience with with at least one operating system (Mac, Windows, Ubuntu/Linux).
Strong troubleshooting skills, with a proactive and resourceful approach to solving issues.
Familiar with ITSM tools and service desk workflows.
Confident communicator with strong interpersonal skills—able to support colleagues across all levels and time zones.
Attention to detail and a customer-first mindset.
Experience documenting processes and procedures clearly and accessibly.
Familiarity with tools like Google Workspace, Slack, Jira Service Management, and HR platforms like HiBob.
Experience supporting remote/hybrid environments.
Awareness of information security principles and secure service delivery practices.
About us:
Our mission is to empower every business to eliminate financial crime.
By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust.
More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff.
ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at complyadvantage.com.