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Yeovil, England, United Kingdom
Onsite
Job Description:
At DXC Technology, we’re people first. Why? Because it’s people that get the job done.
We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future, so we keep our employees at the cutting-edge of their fields with personalized training programs. At DXC, you’ll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do.
We are currently looking for an experienced Desktop Support Engineer to support one of our clients based on-site in Yeovil.
This is a full-time, position working a 37.5-hour week Monday to Friday. The ideal candidate will be required to have a flexible approach as overtime and on-call duties may be required.
Due to the nature of our client's work the successful candidate will need to be eligible to obtain SC Security Clearance.
Responsibilities:
Desktop / Laptop / VDI build, configuration, deployment to end users
Software installation / deployment
Asset and peripheral deployments
In depth investigation into issues
Work as part of a support team with laptop, desktop and VDI terminals support calls
Hardware installation / upgrade / break fix for desktop, laptop, and server
Smartphone support (Android & iOS)
VIP support
Assisting with customer projects
Occasional travel required around the area to help cover Leave at sites (within a 2hr travel)
What we're looking for:
Microsoft Windows 10, and 11 Operating Systems – Deployment, configuration, and support
Support Microsoft Office 2016 onwards
Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role
Knowledge of Microsoft SCCM and OS / Application deployment
Good verbal communication with an ability to communicate to all levels
Good written communication: concise and accurate call logging, documentation, and email correspondence
Good time management / organisational skills
Work well as part of a team or independently
Desirable skills / qualifications:
Microsoft Windows 10 and / or 11 training, certification, and experience
Legacy Operating Systems
Active Directory management
Understanding of Microsoft SCCM
Experience of Microsoft Entra
Experience of Trellix EPO and client-side agents
Experience of client-side Wi-Fi configuration and troubleshooting
Experience of Windows Security configuration
Experience of client encryption and VPN - Trellix, BitLocker, Cisco, F5 and Zscaler
Previous experience in a similar role
Willing to learn new skills and technologies
Clean full driving license
What We Will Do for You
Competitive compensation
Pension scheme
DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)
Perks at Work (discounts on technology, groceries, travel and more)
DXC incentives (recognition tools, employee lunches, regular social events etc.)
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.