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Alpharetta, Georgia, United States
Onsite
Drive Operational Excellence as our Next IS Desktop Specialist!
Are you ready to be the face of technical innovation and support for a global leader? As our next IS Desktop Specialist, you will champion world-class customer service on the front lines of Trimble Corporate Information Systems, resolving critical technical challenges and keeping our onsite Alpharetta teams working seamlessly and efficiently. Join us and elevate your IT career today!
About Us
Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. For more information about Trimble (Nasdaq:TRMB), visit: www.trimble.com.
What Makes This Role Great:
The IS Desktop Specialist is a key player in Trimble Corporate IS. This position is perfect for someone looking to leverage their expertise in providing technical support and ensuring operational excellence.
While providing exceptional customer support, you will uphold the integrity and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and strong technical skills. The focus for this position is on service desk support, ticket queue coordination, process ownership, inventory control and project participation. You will provide informal guidance to team members, and may act as a team lead for projects and initiatives.
Key Exciting Responsibilities
You will support a variety of end-users onsite in our Alpharetta office. You will interface and collaborate with other IS departments to ensure that the office and users are working efficiently and that their technical needs are met. You’ll provide world-class customer service and work with a cohesive global IS team.
Support end users with desktop support and deployment of hardware and software.
Display a high-level of customer service and professionalism.
Deliver timely support through a sense of urgency – communicate progress of incidents and service requests to end-users throughout the lifecycle of their ticket.
Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.
Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure.
Leverage excellent troubleshooting skills and technical proficiencies in support of a variety of hardware (Dell, Apple, Samsung, Google, etc.) and operating systems (Windows, macOS, Linux, etc.).
Increase operational effectiveness and efficiency via process improvement, automations, etc.
Essential Skills & Experience
Bachelor's degree in Computer Science with 2 years of IT experience, or an Associate's degree with 6 years of experience.
Relevant IT certifications such as ITIL or CompTIA A+.
Excellent organizational and communication skills in English (verbal and written) to effectively support non-technical personnel and develop documentation/training materials.
Independently maintain and renew relationships with established suppliers, partners and stakeholders.
Thoroughly document technical information in ITSM systems and effectively manage the ticket lifecycle.
Experience in asset lifecycle management.
Thorough experience deploying and troubleshooting platforms and endpoints including, but not limited to: Windows, macOS, Linux, cellular devices, tablets, printers, conference room equipment, etc.
Foundational knowledge of networks, cybersecurity, client-server model, on-prem and cloud-based endpoint management platforms, etc.
Proven experience with macOS and Linux to deploy and troubleshoot the OS using existing tools and documentation.
Bonus Points For
Experience with scripting and automation using PowerShell, Bash, or Python.
Proficiency with Google Workspace for enterprise collaboration and project management.
Logistics:
Location: Alpharetta, GA (Onsite)
Travel Requirement: 0%
Why You'll Love Working With Us
At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."
IS Desktop Specialist, Desktop Support Engineer, IT Support Specialist, Help Desk Technical Lead, Windows macOS Linux Support, ITIL, CompTIA A+, ITSM Asset Management, Alpharetta IT Jobs, Systems Administration, Hardware Deployment
Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
Hiring Range
$55,000.00–$75,600.00Pay Rate Type
SalaryBonus Eligible?
NoCommission Eligible?
No
Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.”
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
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If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.