FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
Enablement Engineers are responsible for driving adoption of 1ES platform capabilities. They create clear documentation, sample code, and practical tutorials to accelerate implementation, partnering with product teams to understand their systems and helping them adapt existing applications to leverage new capabilities while meeting established standards and policies.
What You’ll Contribute
- You will combine strong platform engineering, DevOps, and enablement skills to help product teams deliver safely and quickly.
- You will bring hands-on experience with Version Control (Git), Build Tools (GitHub Actions), Cloud Platforms (AWS), Cloud Infrastructure (Kubernetes, ArgoCD, and Crossplane), Infrastructure as Code, internal developer portal (Backstage), and Observability solutions to accelerate adoption across engineering teams.
- You will design, deploy, and manage scalable cloud solutions on AWS public cloud platform via Infrastructure as Code.
- You will enable self-service by creating reusable templates, documentation, and reference implementations that help teams adopt best practices with minimal friction.
- You will apply AI to improve developer experience, using LLM‑assisted guidance, automation, and contextual knowledge to simplify onboarding, reduce cognitive load, and help engineers move from idea to production faster—while promoting responsible and secure usage.
- You will enjoy helping other engineers apply best practices and develop their applications to innovate at the speed of business.
- You will help shape our delivery platforms by building strong relationships within the platform and interacting with Cyber-security, education, and professional services organizations.
- You will research industry trends and successes (CNCF ecosystem, platform engineering patterns,) and design and facilitate training sessions on emerging platform technologies—translating complex concepts into actionable guidance through documentation and real-world examples.
- You will use data to inform decision making by analyzing platform metrics, adoption trends, and establishing feedback loops with users to validate solutions and iterate on platform and enablement materials based on actual team needs; you will create dashboards and integrate into Backstage IDP for visibility into platform health and adoption.
- You will guide teams through implementation of CI/CD pipelines, containerization strategies, Kubernetes deployment patterns, infrastructure automation, and observability solutions with real-world, production-grade examples.
- You will implement security best practices and ensure compliance with industry standards and regulations.
- You will implement and support Observability solutions to ensure platform performance, reliability, and scalability.
What We're Seeking
- Experience in cloud & platform engineering, DevOps, or infrastructure roles with demonstrated growth.
- Strong proficiency with AWS cloud services including compute, storage, networking, and cloud native services.
- Solid hands-on experience with CI/CD pipelines and GitOps workflows for Kubernetes application delivery.
- Strong experience with Infrastructure as Code for resource provisioning and deployments.
- Experience with ArgoCD, Argo Workflows, CircleCI, or GitHub Actions. Experience with Crossplane a plus.
- Programming skills in Golang and/or Python for building platform tooling and automation.
- Experience with Grafana, OpenTelemetry (OTel), and Backstage.
- A natural teacher who enjoys breaking down complex topics for both technical and non-technical audiences.
- A customer focused team player that won’t rest until the customer’s needs are met.
- Ability to work independently and collaborate effectively on technical initiatives.
- Strong communication skills and ability to work with cross-functional teams.
- Understanding of SRE or Software Engineering practices and principles.
- Bachelor’s degree in computer science or related discipline, or equivalent experience.
- AWS certifications (Solutions Architect Associate/Professional, DevOps Engineer) preferred.
Our Offer to You
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.
FICO makes a real difference in the way businesses operate worldwide:
• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.
Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfil your potential at www.fico.com/Careers
FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.
Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy
