Job Title: DevOps - Tools Support Engineer
Key Skills: Devops, Jira, Atlassian Confluence, GitLab
Location: Brazil
Mode: Remote
We at Coforge are hiring DevOps - Tools Support Engineer with the following skill set.
Key Responsibilities
- Administer and maintain Jira Software Management, including workflows, schemes, custom fields, dashboards, and automations;
- Manage Confluence spaces, permissions, templates, macros, and indexing;
- Configure and maintain GitLab projects, groups, runners, CI/CD pipelines, branch protection rules, and access policies;
- Support and administer Perforce, including depots, streams, protections, checkpoints, replicas, and storage optimization;
- Manage Code Collaborator review workflows, SCM integrations, and user access;
- Provide support for all platforms; resolve complex issues related to authentication, permissions, workflows, pipelines, or repository performance;
- Handle incident response, root cause analysis (RCA), and preventive actions;
- Coordinate with vendors (Atlassian, GitLab, Perforce, SmartBear) for escalations when required;
- Enforce SSO access control, and audit logging across all tools. Manage SSL/TLS certificates, keystores, and renewal cycles;
- Ensure adherence to organizational security and compliance standards;
- Plan, execute, and document version upgrades, backup/restore tests, and system migrations;
- Conduct post‑upgrade validation, performance checks, and regression testing;
- Maintain high availability, reliability, and performance tuning for all services;
- Maintain system architecture diagrams, runbooks, SOPs, and knowledge base articles;
- Define governance standards for project structure, branching models, permissions, and naming conventions;
- Lead platform security, vulnerability management, security patching, and lifecycle upgrades across Jira, Confluence, GitLab, Perforce, and related DevOps/ALM platforms;
- Educate teams on best practices and tool usage.
Required Skills & Qualifications
- Experience supporting or administering DevOps/ALM platforms;
- Strong hands‑on experience with at least four tools from Jira, Confluence, GitLab, Perforce, Code Collaborator;
- Proficiency in Linux administration, shell scripting, and basic networking (TLS, proxies, firewalls);
- Working knowledge of PostgreSQL/MySQL (queries, backups, connection tuning);
- Familiarity with CI/CD concepts, SCM workflows, and DevOps pipelines.
Preferred Skills:
- Knowledge of GitLab runner autoscaling or Kubernetes‑based runners;
- Perforce proxy/broker configuration and large‑binary workflow optimization;
- Exposure to compliance frameworks (SOC2, ISO27001, ITGC);
- Experience with Atlassian platform administration, migrations, upgrades, security patching, and vulnerability management in enterprise environments;
- Experience migrating from legacy tools (e.g., Code Collaborator → modern review platforms).
Posted On: 8-07-2026
At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
