Newmarket, Ontario, Canada
Hybrid
Why Join Our Team?
A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.
Hybrid, virtual, and in-person working environment (where applicable).
Progressive health and dental benefit plans.
HOOPP pension plan with employer and employee premium sharing.
Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.
If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve!
As the DI Systems Specialist , you will leverage your technical expertise to support and optimize the Information Technology infrastructure within Diagnostic Imaging while playing a key role in the planning, implementation, and execution of technology initiatives and projects. You will collaborate closely with Diagnostic Imaging staff and other user departments to ensure the secure, efficient, and effective use of PCs, peripherals, and imaging technologies that support the department's PACS (Picture Archiving and Communication System) and RIS (Radiology Information System) applications.In this role, you will provide comprehensive PACS and RIS administration and support, including system troubleshooting, issue resolution, user assistance, and ongoing administrative maintenance to ensure the reliability and performance of these critical clinical systems. You will also partner with Diagnostic Imaging leadership and the Corporate Analytics team to support the department's data, reporting, and statistical needs. This includes developing and maintaining internal and external reports, producing operational and performance metrics, and generating the data and analytics required to support departmental operations, strategic planning, quality improvement initiatives, and informed decision-making.
What You'll Be Doing
Troubleshoot and resolve PACS issues for hospital staff, either on-site or remotely, across various departments and locations.
Ensure the efficient and cost-effective operation of the hospital's technical infrastructure by meeting service level targets and applying your technical skills to set up, operate, monitor, document, and resolve technical issues.
Consult with, train, and support PACS users.
Manage issues assigned by the PACS Administrator in a timely manner, provide regular status updates, and document both the problem and its resolution.
Assist with the implementation of projects within your areas of expertise.
Set up scheduled jobs and logs, configure user access, and test system configurations.
Prepare operating procedures, develop technical documentation, and troubleshoot system issues.
Maintain procedures related to planning, testing, scheduling, documentation, and assessing the customer impact of system changes.
Work effectively and professionally with vendors to ensure service level agreement (SLA) requirements are met.
Liaise with vendor service teams to maintain and troubleshoot PACS core servers and storage systems.
Work collaboratively with Diagnostic Imaging staff and the Information Technology department to ensure departmental systems are compatible with PACS, RIS, and hospital information systems.
Audit orders, reports, and auto-faxing processes; correct WTIS interface messages; and query the Oracle database to support operational and managerial decision-making.
Create and generate statistical reports.
Work with key stakeholders to develop and enhance indicator reporting and maintain ongoing, up-to-date reports for Diagnostic Imaging.
Participate in the on-call rotation.
What You'll Bring
Recent experience with hospital information systems, specifically Diagnostic Imaging information systems such as Meditech Imaging & Therapeutic Services and other Meditech modules.
Working knowledge of Diagnostic Imaging clerical, radiologist, and clinical/technical workflows.
Understanding of and experience with PACS workflows throughout the organization.
Previous experience with, or knowledge of, Sectra is preferred.
Strong working knowledge of computer software applications, interface engines, and technology standards and functionality.
Experience with SQL and querying Oracle databases is strongly preferred.
Experience handling IT Help Desk escalations, providing status updates, and documenting problems and resolutions.
Ability to troubleshoot and resolve workstation hardware issues, including video cards, printers, scanners, and Barco/LG monitors.
Ability to evaluate and recommend hardware and software solutions.
Knowledge of testing methodologies and change management processes.
Knowledge of the Microsoft Office Suite, Microsoft Windows 10, and Microsoft Server 2008 or later.
Proven interpersonal and communication skills, with experience conveying complex technical concepts in clear, accessible language to diverse audiences.
Knowledge of information systems, including the Meditech Hospital Information System (HIS), Wait Time Information System (WTIS), voice recognition/dictation software (Nuance PowerScribe 360/ONE preferred), and other imaging software programs or clinical decision support tools.
Experience with HL7 is required.
Commitment to continuous learning and the ongoing development of technical expertise.
Strong customer service orientation and work ethic.
Innovative, adaptable, and eager to learn.
Demonstrated problem-solving and analytical skills.
Demonstrated commitment to customer service and teamwork.
Demonstrated leadership skills.
Experience with interface engines is considered an asset.
Educational /Certifications/ Licences
Degree or diploma in Computer Science, Health Information Management, Medical Radiation Technology, or an equivalent field.
Strong experience managing IT projects.
Imaging Informatics (PACS) certification, with demonstrated experience and extensive knowledge of Picture Archiving and Communication Systems (PACS), or an equivalent combination of education and experience.
Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.
Regular and reliable attendance is an expected requirement of this position.
We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.
Use of Artificial Intelligence (AI)
We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.
Health & Safety Workplace Responsibilities
It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.
Commitment to Diversity and Inclusion
Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.
Anti-Oppression/Anti-Racism at Southlake Health
Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.
Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health!
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