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Waukesha, WI - USA, United States of America
Onsite
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In the role of Digital Business Systems Analyst - Salesforce working on-site in Waukesha, Wisconsin you will be part of the Digital Business Office team.
The Digital Business Systems Analyst - Salesforce is responsible for performing business systems analysis and support of implementation of company-wide digital programs. This position will implement new digital experiences as well as identify opportunities and enhancements to improve current business applications. The Business Systems Analyst will work with business groups, functional areas, and users to maximize the benefits of digital experiences the organization needs.
Major Responsibilities
Responsible for working with stakeholders to define organizations business requirements in order to shape the output of customers, consumers and internal experiences and ensure they deliver the expected business benefits
Implement new digital business applications for customer and employee experiences
Review, analyze, evaluate, and document requirements of business users.
Map business process flows and ensure agile stories written
Ensure proper QA testing is documented and completed timely.
Coordinate and Lead UAT testing and ensure proper management of issues
Have a focus on continuous improvement with the business, reviewing both process and system functionality. Propose modifications and enhancements to improve functionality or address any issues that arise.
Investigate problems and data discrepancies, diagnose root causes, identify problematic trends, and work on resolving them.
Identify, evaluate, and document risks.
Ensure assigned applications comply with relevant standards and regulations.
Assist with training and hyper-care support as needed.
Minimum Job Requirements
Education
Bachelor’s Degree in Information Systems or related field, or equivalent work experience.
Work Experience
Experience collaborating with business stakeholders, product owners and external consultants to recommend solutions
Prior experience working with digital software implementations.
Experience with gathering requirements and enforcing best practices.
Prior Experience coordinating and leading user acceptance testing and QA testing.
Ability to map business process flows and journey maps.
Ability to analyze and organize data to resolve problems and identify risks and/or improvements
Prior experience working with integrations to ERP systems, such as SAP, Oracle, Epicor and NetSuite
Knowledge / Skills / Abilities
Strong written and verbal communication skills and the ability to interact professionally with a diverse group.
Ability to successfully engage in multiple tasks simultaneously
Excellent problem-solving skills and techniques
Ability to act as a liaison between development team and business stakeholders
Ability to identify opportunities and propose solutions
Ability to understand the perspective of the business and end users and apply that understanding to solution proposals
Ability to utilize IT Best Practices and IT tools related to application support, implementation, and documentation
Preferred Job Requirements
Certification / License
Business Analyst Certificate or similar certifications
Work Experience
Experience in writing stories in an agile tool such as Jira or DevOps
Experience with CRM systems (Salesforce) and customer portal applications
Experience with training material development and delivery of training.
Experience with large Data and Integration Projects.
Knowledge / Skills / Abilities
Knowledge of MuleSoft or other integration tools
Knowledge of CDP – Customer Data Platform
Ability to read and provide insight to journey maps
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Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”