Digital Channel Specialist

Permanent Opportunity

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. 

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. 

Bring your curiosity, ambition and unique perspective, and help us continue reimagining insurance through innovative thinking, digital capability and a commitment to better outcomes for the people who depend on us.

Job Description:

As a Digital Channel Manager at TAL, you’ll help create clear, accessible and engaging digital experiences for our existing customers across TAL and Asteron’s websites. Working closely with teams across the business, you’ll bring important customer content to life and ensure information is accurate, timely and easy to navigate. This role is aligned to an early-career or developing professional level and is best suited to candidates looking to build experience in digital channels and content management.

In This Role You Will:

• Create and publish clear, accurate and engaging digital content across TAL and Asteron customer websites.
• Write and edit web content in plain language, ensuring it meets brand, accessibility and compliance standards.
• Build and maintain website pages and content within Sitecore and Contentful to deliver a seamless customer experience.
• Support the transition from Sitecore to Contentful by reviewing, migrating and quality checking website content.
• Develop and publish campaign landing pages that support timely and effective customer communications.
• Manage digital content updates for alliance partners, ensuring pages remain accurate, compliant and on brand.
• Maintain customer facing content and documents across the myTAL self-service portal.
• Monitor and improve digital content using analytics, quality checks and customer experience insights.

Qualifications:

• 2+ years’ experience in digital content, web production, CMS or a related digital role
• Hands on experience with CMS platforms such as Sitecore, Contentful or similar
• Strong writing and editing capability, with an ability to create clear, accurate and accessible digital content
• High attention to detail across web content, formatting, document management and quality assurance
• Understanding of web publishing fundamentals, including basic HTML, metadata and accessibility principles
• Experience working with multiple stakeholders and coordinating content through review and approval processes
• Strong organisation and prioritisation skills, with confidence managing multiple content requests and deadlines
• Collaborative and proactive communication style, with a willingness to learn, contribute and support others

Benefits

At TAL, we're committed to helping our people thrive both professionally and personally. Depending on your role and eligibility, benefits may include:

• Flexible and blended ways of working that support your work and personal commitments.
• Access to learning, leadership development programs, LinkedIn Learning and global career opportunities through the Daiichi Life Group.
• TAL-funded Life, Income Protection and Total & Permanent Disability insurance, plus employee insurance discounts.
• Wellbeing support including Employee Assistance Program services, wellbeing resources, annual flu vaccinations and health initiatives.
• Additional leave benefits including paid parental leave, wellbeing leave, community leave and purchased leave options.
• Access to TAL Rewards Plus, offering discounts at hundreds of popular retailers and services.

Our Commitment to Inclusion

We're proud to be recognised as an Employer of Choice for Gender Equality and maintain partnerships with organisations including Diversity Council Australia, Australian Disability Network and Pride in Diversity. Through our Innovate Reconciliation Action Plan, we're also committed to building meaningful relationships, creating opportunities and contributing to positive outcomes for Aboriginal and Torres Strait Islander peoples.

We welcome applications from people with diverse experiences, perspectives and backgrounds and are committed to providing an inclusive recruitment experience for all candidates. Need adjustments during the recruitment process? Let our team know by getting in touch with us here we’re here to support you.

If you are already a TAL employee, please apply via the Jobs Hub in Workday. This is important to ensure that your application is recorded accurately.