About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Role Summary
The Specialist, Digital Content Author & Publisher will create, update, validate, schedule, and publish web content using Adobe Experience Manager and related digital tools. The role combines hands-on content production with publishing operations, quality assurance, governance support, and optimization discipline. The successful candidate will be comfortable working in a structured, regulated environment where accuracy, accessibility, metadata, approvals, documentation, and first-time-right execution are essential to delivering a trusted digital experience.
What This Role Owns
- Authoring and publishing execution: Build, update, schedule, publish, and unpublish web pages and digital assets using AEM templates, components, content fragments, experience fragments, workflows, and approved publishing processes.
- Publishing operations: Support intake validation, request coordination, status tracking, release readiness, post-publish checks, content lifecycle updates, and recurring website maintenance.
- Quality and compliance: Apply brand, editorial, legal, regulatory, accessibility, metadata, and SEO standards before content moves live.
- Operational documentation: Maintain publishing logs, authoring instructions, page records, issue notes, and standard operating procedure updates to strengthen repeatability and reduce key-person dependency.
- Optimization support: Use analytics, site-health observations, SEO inputs, accessibility checks, and stakeholder feedback to identify practical improvements to content structure, findability, usability, and page performance.
Key Responsibilities
- Create, edit, format, schedule, publish, and maintain content across Northern Trust’s enterprise web properties using Adobe Experience Manager and related publishing tools.
- Build pages from approved requirements, content, designs, wireframes, templates, component guidance, and digital experience standards.
- Upload, organize, tag, and maintain digital assets, including images, documents, videos, PDFs, disclosures, and supporting media within AEM Assets or other approved repositories.
- Apply required metadata, page titles, descriptions, alt text, tagging, structured content guidance, internal linking, and SEO fundamentals to support discoverability and content quality.
- Perform pre-publish and post-publish quality checks for content accuracy, responsive display, link functionality, asset rendering, accessibility, metadata, and component consistency.
- Support content lifecycle management by updating, retiring, replacing, or escalating outdated content and ensuring published pages remain current and aligned to business requirements.
- Coordinate with marketing, content, UX, design, SEO, accessibility, analytics, compliance, legal, technology, and regional stakeholders to clarify requirements and deliver work through approved workflows.
- Track assigned work, publishing status, issues, dependencies, and approvals using tools such as Workfront, Confluence, SharePoint, or comparable workflow platforms.
- Identify recurring publishing, component, content, asset, metadata, or workflow issues and escalate them with clear documentation, examples, and recommended next steps.
- Support continuous improvement of authoring standards, QA checklists, intake guidance, publishing procedures, documentation, and team knowledge-sharing materials.
- Assist with global, multi-site, and localized content updates, including language-copy or market-specific publishing workflows where applicable.
- Contribute to optimization efforts by reviewing performance signals, analytics inputs, SEO findings, accessibility observations, and stakeholder feedback to recommend content and page-level improvements.
Required Qualifications
- Bachelor’s or above degree
- 2+ years of experience in digital content authoring, web publishing, CMS operations, digital production, or a related web experience role.
- Working knowledge of web publishing fundamentals (Templates, components, assets, metadata, workflows, approvals, staging, publishing, and content versioning).
- Foundational understanding of SEO, accessibility, metadata, & responsive design
- Strong attention to detail, organization, time management, follow-through
- Strong written and verbal English communication skills.
Preferred Experience
- Direct experience with Adobe Experience Manager (AEM), particularly AEM Sites and AEM Assets
- Experience with more advanced AEM capabilities such as AEM Cloud/6.5, Multi Site Manager, Live Copies, language copies, content fragments, experience fragments, or publishing workflows.
- Experience supporting enterprise, global, multilingual, or multi-site websites.
- Experience in financial services or another highly regulated industry such as banking, insurance, healthcare, or pharmaceuticals.
- Familiarity with analytics/optimization platforms such as Adobe Analytics, Google Analytics, Adobe Target, or like.
- Experience with workflow/documentation platforms such as Workfront, Jira, ServiceNow, Confluence, or SharePoint.
- Basic HTML/CSS troubleshooting and/or basic image preparation and optimization skills.
- Familiarity with taxonomy, structured content, content lifecycle management, content reuse, or AI/search discoverability.
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Bangalore Office
The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.
