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Kuala Lumpur, Malaysia
Onsite
Are you ready to get ahead in your career?
Why does this job exist and why is it critical?
Join our team as a Digital Platform Intern – AI, Omnichannel Products and gain hands-on experience in product development, digital platforms, AI-powered solutions, and omnichannel customer engagement. In this role, you will support product management initiatives, contribute to new product innovation, and collaborate with cross-functional teams to drive successful product launches and business growth.
1. Product Development & Innovation
Support the development and enhancement of digital platform products, including AI-powered solutions and omnichannel customer engagement offerings. Assist in researching market trends, customer needs, and emerging technologies to identify opportunities for product innovation.
2. Product Launch & Go-to-Market (GTM) Support
Assist in planning and executing product launch activities, including coordinating launch timelines, preparing launch materials, and supporting go-to-market strategies to ensure successful product adoption and customer engagement.
3. Presentation Development & Product Pitching
Prepare product pitch decks, business presentations, and customer-facing materials to effectively communicate product value propositions, use cases, and business benefits to internal and external stakeholders.
4. Stakeholder & Project Management Support
Coordinate and manage communications with various stakeholders, including engineering, business, and operations teams. Track project deliverables, follow up on pending activities, and support project management efforts to ensure timely execution of initiatives.
5. Omnichannel Solutions & Customer Experience Enhancement
Contribute ideas and recommendations to improve customer experiences across digital channels. Support initiatives related to AI-enabled products, WhatsApp for Business solutions, and omnichannel engagement platforms that strengthen customer interactions and business outcomes.
Education
Currently pursuing or recently completed a Bachelor's degree in Business, Marketing, Computer Science, Information Technology, Engineering, Data Science, or a related field.
Product Development Knowledge
Interest or exposure to product development methodologies, product lifecycle management, and digital platform ecosystems.
AI & Emerging Technologies
Strong interest in Artificial Intelligence (AI), automation, conversational AI, and digital customer engagement solutions.
Omnichannel & Digital Platforms
Understanding of digital channels, customer journey management, and platforms such as WhatsApp for Business or other customer communication solutions is an added advantage.
Project Management Skills
Ability to organize tasks, manage priorities, coordinate across teams, and track project progress effectively.
Communication & Presentation Skills
Strong verbal and written communication skills with the ability to create impactful presentations, product pitch materials, and business documentation.
Analytical & Creative Thinking
Ability to evaluate business opportunities, generate innovative product ideas, and contribute creative solutions to address customer and business needs.
Collaboration & Teamwork
Comfortable working in a cross-functional environment and collaborating with stakeholders from various business and technical teams.
As a Digital Platform Intern – AI, Omnichannel Products, you will:
Gain hands-on experience in digital product development and innovation.
Learn how AI technologies can be applied to enhance customer engagement and business processes.
Support real-world product launches and go-to-market initiatives.
Develop practical project management and stakeholder engagement skills.
Collaborate with engineering, business, and product teams on strategic initiatives.
Build expertise in omnichannel customer engagement platforms, including WhatsApp for Business and AI-enabled solutions.
Contribute ideas that influence future product direction and customer experience improvements.
This internship offers an exciting opportunity to develop technical, business, and product management capabilities while working on innovative digital solutions that support organizational growth and customer success.
Internship opportunities are available for candidates who can commit to a minimum internship of 6 months.
Applicants are encouraged to clearly indicate their internship availability period in their CV.
What’s next?
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.