Digital Product Manager

Job Description:

Summary:

The Digital Product Manager will collaborate with cross-functional teams to define requirements for digital products, prioritize delivery and features, and maintain an evolving roadmap in alignment with business goals and user needs. The role will be responsible for the full development lifecycle, including testing, iteration, and adherence to UI/UX principles, ensuring timely and high-quality product delivery. Acting as a central link between management, stakeholders, and the project team, this individual will coordinate resources and processes to deliver both internal and consumer-facing products to benefit the New York Mets business operations, driving efficiency, innovation and an improved fan experience. 

Essential Duties & Responsibilities:

Digital Product Delivery and Improvement

• Collaborate with cross-functional teams to define requirements, prioritize features, and create a product roadmap

• Manage the digital product development lifecycle from concept to launch, including testing, iteration, and adherence to UI/UX principles

• Work closely with internal and external engineering teams to ensure timely and high-quality product delivery while also managing any product issues to resolution

• Collect business requirements, user feedback, and market trends to inform the roadmap for a portfolio of digital products including but not limited to Mets Connect loyalty platform, Mets.com, Ballpark App, a variety of consumer-facing products (e.g., Season Ticket Holder Portal, Suites Portal, Mets Events Sites) as well as internal solutions as needed

• Assist as needed in the delivery of AI-fueled products and features

Project Management

• Maintain project plans, timelines and budgets, highlighting any issues and risks via status reports across initiatives

• Communicate impact, challenges, roadblocks and insights effectively and concisely to appropriate audiences and stakeholders

• Organize daily program and project activities based on the goals of the organization

• Meet with stakeholders to make communication easy and transparent regarding project issues and decisions on services

• Create documents, presentations, and strategies to support proposals for new projects

Performance Analysis and Innovation

• Analyze product performance metrics and user data to drive decision-making and continuous improvement

• Conduct market research and gather customer feedback to identify opportunities for product enhancement

• Stay updated on industry trends, technologies, and best practices to drive innovation and enhance the fan experience

• Help with research and market analysis for AI tools to help improve the Mets’ current product set

Stakeholder Engagement and Operationalization

• Manage product operationalization, promotional messaging and customer communication processes with business stakeholders across all fan-facing digital products (e.g., Mets Connect)

• Lead demonstrations and training initiatives for internal teams and stakeholders to drive product adoption and continued usage

• Manage requests from the business and develop project implementation strategies and timelines aligned with organizational priorities

• Ensure any applicable digital products have content updated as needed for each homestand to highlight the any promotional initiatives as determined by the business

• Frequently review web and app to ensure all features and content are relevant and all past / stale information has been removed (e.g., landing pages for past promotions, information for past homestands, etc.)

Qualifications:

Education and Experience

• Bachelor's degree in Computer Science, Engineering, Business, or related field

• 3-5 years of industry experience, with an emphasis on Product Management

Skills and Abilities

• Solid understanding of visual design, interaction design, and information architecture

• Strong project management skills with the ability to prioritize effectively

• Excellent analytical and problem-solving

• Proficiency in software development methodologies, agile practices, and data analysis tools

• Ability to operationalize, maintain, and market products to customers

• Excellent communication and interpersonal skills to engage with stakeholders, leaders, team members, and vendors effectively

• Must be extremely flexible and open to learn new skills

• Results-oriented mindset focused on delivering exceptional digital experiences

• Availability to work select Mets home games and events/promotions as required, along with occasional travel

The above information is intended to describe the general nature, type and level of work to be performed. The information is not intended to be an exhaustive or complete list of all responsibilities, duties and skills required for this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The individual selected may perform other related duties as assigned or requested.

The New York Mets recognize the importance of a diverse workforce and value the unique qualities individuals of various backgrounds and experiences can offer to the Organization. Our continued success depends heavily on the quality of our workforce. The Organization is committed to providing employees with the opportunity to develop to their fullest potential.

Salary Range: $90,000 - $110,000

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