Digital Success Engineer

What you'll do at Jamf

The Digital Success Engineer builds the automation, tooling, and integrations that power Jamf’s digital customer success motion — the agents, agentic workflows, and connected systems that deliver proactive, one-to-many engagement at scale. Reporting to the Director, Strategic Programs, the role partners with the Digital Success Strategy Manager, who owns the strategy and requirements for the motion, turning that vision into working, maintained technology that reaches customers and drives adoption.

What you can expect to do in this role:

• Builds and maintains the automation, tooling, and integrations behind the digital customer success motion, including agentic workflows, in-app guidance, and the connectors that tie them to systems such as Snowflake, Salesforce, Gainsight, and Slack.
• Turns the strategy and requirements set by the Digital Success Strategy Manager into working technology including scoping, building, testing, and shipping the components that deliver the engagement model.
• Monitors, troubleshoots, and improves the digital-success tooling in production, including fixing issues, versioning changes, and keeping the motion running reliably.
• Implements the logic that targets and personalizes engagement — translating adoption, health, and usage signals into the triggers and flows that drive proactive outreach.
• Applies AI-assisted and modern development tooling — agent and prompt engineering, version control, and connector-based (MCP) workflows — evaluating outputs for accuracy before they reach customers.
• Builds in the guardrails for automated customer-facing communication — draft-first review, human approval where needed, and controls that keep the motion safe to run at scale — consistent with the governance set for the motion.
• Partners with the Customer Success Analytics Engineer and data teams on the data, definitions, and pipelines the tooling depends on.
• Documents and packages what is built so it can be maintained, reused, and handed off.
• Works with general autonomy on how to build, taking direction from the Digital Success Strategy Manager on what to build and in what priority, and escalating cross-functional or technical decisions as needed.
• Evaluates emerging AI tools, models, and platforms, and recommends adoption where they meaningfully improve the reliability, speed, or reach of the digital customer success motion.
• Other duties and special projects as assigned.

What we are looking for:

• Minimum of 4 years of experience in a technical build role — software or automation engineering, solutions or integration engineering, analytics engineering, or similar — ideally in a SaaS or customer-facing context (required)
• Hands-on ability to build and maintain automation and integrations — comfort with APIs, data connectors, and scripting or low-code automation across systems such as Snowflake, Salesforce, Gainsight, and Slack (required)
• Experience building against defined requirements and priorities, turning a strategy or specification into working, tested technology (required)
• Familiarity with AI-assisted development — agent or prompt engineering, or connector-based (MCP) workflows — and evaluating AI-generated outputs with critical judgment (preferred)
• Comfort with version control (e.g., git) and modern software and data-stack practices (required)
• Working knowledge of customer success or customer-engagement data and metrics (preferred)
• Strong communication and collaboration skills, with the ability to work from direction and partner across strategy, data, and customer success teams (required)

EDUCATION AND CERTIFICATIONS

• Bachelor’s degree in a technical, quantitative, or related field, or equivalent experience (required)
• A combination of relevant experience and education may be considered.
• Certifications in relevant development, automation, or data platforms (preferred)

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How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.
• You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf
• We set achievable targets, help each other out, and share best practices across the team.
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world

Pay Transparency

At Jamf, base pay is one part of our total compensation package and is set within a defined range. These ranges can vary based on hiring location. Where an individual's pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications. This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role.

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