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Canada
Remote only
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
Shape the standards, architecture, and automation that power enterprise digital support.
THE OPPORTUNITY
Digital support platforms sit at the intersection of client experience, operational efficiency, and scalable automation. As Digital Support Engineer, you will own the technical direction, governance, and continuous evolution of Element's enterprise digital support platform and automation capabilities.
You will define enterprise workflow standards and automation frameworks, establish long-term platform direction, and serve as a technical authority for digital support architecture. Working across Operations, Commercial, Product, Technology, Client Experience, and other business functions, you will translate business requirements into scalable technical solutions and help guide complex architecture and workflow decisions.
This is an individual contributor role with significant enterprise influence. You will lead cross-functional digital support initiatives, evaluate emerging technologies and AI capabilities, and help strengthen the standards, controls, and technical practices that support consistent, maintainable, and scalable digital support solutions.
WHAT YOU WILL OWN
YOU SHOULD CONSIDER THIS ROLE IF:
You bring strong technical judgement, systems thinking, and experience turning enterprise business needs into scalable workflow automation and digital support solutions.
Preferred experience includes 5–7 years of progressively responsible experience supporting enterprise digital platforms, workflow automation, client engagement technologies, or conversational AI solutions; advanced experience with Fin/Intercom or comparable enterprise customer engagement platforms; defining automation standards, governance frameworks, and technical best practices; working with REST APIs, integrations, webhooks, middleware, or related technologies; evaluating emerging technologies and recommending enterprise technology improvements; and leading digital transformation or enterprise automation initiatives. Preferred certifications may include Intercom, cloud platform certifications, AI or automation platform certifications, Agile, or other relevant technical credentials.
YOU SHOULD BE ABLE TO TELL US
WHY ELEMENT
Element Fleet Management is the world's largest publicly traded pure-play automotive fleet manager, serving organizations across North America, Australia, New Zealand, and Ireland. Our work brings together deep fleet expertise with technology, data, connected vehicles, payments, and mobility capabilities.
In this role, you will help shape the technical foundation for enterprise digital support. You will work across business and technology functions, influence platform direction through technical leadership, and help evolve automation and digital support capabilities that support client experience and operational effectiveness.
LOCATION AND WORKING ARRANGEMENT
COMPENSATION
The hiring base salary range for this position is $99,200-$136,000 annually. This range represents the Company's good-faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors, including the successful candidate's qualifications, knowledge, skills, experience, internal pay equity, and relevant market data. In addition to base salary, eligible employees may participate in annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable to the role. Element also offers a comprehensive benefits package, which may include health insurance, tuition reimbursement, and retirement savings plans.
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.
