As the Digital technician you’ll join the Digital Operations Maintenance team, responsible for ensuring the reliability, performance, and visual quality of digital advertising assets across both large and small format sites. The Digital technician plays a vital role in prolonging asset life through scheduled preventative maintenance, fault resolution, and cleaning.
What you'll be doing...
Maintenance & Fault Resolution
- Respond to call-outs for faults on digital advertising assets, ensuring clear communication, effective fault investigation and timely resolution.
- Carry out planned preventative maintenance to agreed schedules and standards.
- Assist with site quality checks and general asset condition reviews where required.
- Diagnose and resolve faults across a range of digital and electro-mechanical systems, including:display screens and associated componentsmedia players and control hardwarerouters and connectivity equipmentpower supplies and related electrical components
- Promptly and accurately report damage to company assets or site issues identified during visits.
- Ensure the correct tools, equipment, PPE and spare parts are taken to site and kept in good working order.
Operational Standards
- Maintain tools, PPE and vehicle cleaning equipment to a high standard.
- Follow safe systems of work and health & safety guidelines at all times.
- Manage van stock and spare parts in line with booking, issue and stock control procedures.
- Complete daily worksheets, requisitions, vehicle documentation and other operational records accurately.
- Coordinate vehicle servicing and upkeep with the relevant support teams.
- Liaise with Operations Managers and other internal stakeholders on site-related issues.
- Support other reasonable duties as required by the line manager.
Working Practices
- Ensure all operational practices comply with current health, safety and operational regulations.
- Work professionally in public-facing and live operational environments.
- Adapt to changing priorities and operational requirements, including urgent reactive work.
- Stay informed on relevant industry developments, technologies and best practice.
Reporting & Documentation
- Capture operational data and maintain accurate job records.
- Produce clear reports on work completed, findings, actions taken and any follow-up required.
- Record diagnostic information, parts used and site conditions where applicable.
- Maintain accurate supporting documentation and photographic evidence where required.
Vehicle, Tools & Stock
- Carry out daily checks of company vehicles, tools and equipment.
- Keep company vehicles clean, safe and well organised.
- Monitor stock levels and ensure spare parts and consumables are available to support first-time fix where possible.
- Use company equipment responsibly and ensure it is properly maintained.
A little bit about you...
You are a practical, hands-on and solutions-focused individual who enjoys troubleshooting and working in a varied field-based environment. You are comfortable working independently, managing your own day and adapting to changing priorities.
You will be:
- Professional, well-presented and confident when dealing with colleagues, clients and members of the public
- Proactive, calm under pressure and focused on finding practical solutions
- Organised, adaptable and self-motivated
- Comfortable working outdoors in all weather conditions
- Happy to work at height and undertake reasonable lifting duties
- Responsible in the way you manage company tools, van stock, spare parts and equipment
- Keen to learn, develop and build technical knowledge
Skills & Experience
Technical
- Previous troubleshooting experience in mechanical, electrical or electro-mechanical systems
- Previous basic electrical work experience
- Familiarity with digital screens, IT systems and Monitoring softwares
- Competent using laptops, smartphones and mobile devices as part of a working day
- Good understanding of:WAN / LAN networkscellular connectivityADSL routers
- Mechanical aptitude and willingness to undertake further technical and safety training where required
- Experience of working on digital display systems, media hardware or connected equipment is desirable
- IPAF / PASMA will be provided but MEWP experience is desirable, although not essential
Operational Experience
- Experience working in a field-based or operational environment
- Comfortable working in public-facing or live operational sites
- Able to work safely, follow procedures and maintain high standards of reporting and documentation
What You’ll Need
- Full, clean UK driving licence
- Strong written and verbal communication skills
- Good IT literacy and confidence using digital reporting tools and mobile technology
- Ability to work safely at height and undertake manual handling duties within guidance
- Willingness to travel across the operating area as required
- Flexibility to support occasional out-of-hours, weekend or bank holiday work where needed
A Little About Us
We believe in building a diverse and inclusive culture and a positive employee experience.
- We are One Team – more than just ourselves.
- We are customer first – we understand and help solve our customers’ problems.
- We Test & Learn – we are empowered to learn and grow, unafraid of change.
- We choose to care – we are committed to doing the right thing, the right way.
If you enjoy technical field work, take pride in doing things properly and want to be part of a team that keeps a large digital estate operating at its best, we’d like to hear from you.
It’s really important to us that we give as much to our colleagues as they give to us.
Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.
We believe that diversity of thought, experience and background provides the platform for great creativity,
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Bonus (based on individual & company): 8.33%
Working Pattern: Tuesday-Saturday 10a.m-7p.m (with 1 hour break). Possibility for overtime on days off.
Location of Role: The candidate is based in North East London (expectation that you are within 20 mins drive of location)
Equipment provided: Company van to commute to work or alternatively a travel allowance if based at the depot, Mobile phone, PPE and all equipment to complete your work
Training provided: All job specific training and dependent on role external training like HGV, Forklift and electrical qualifications may be offered
Benefits: Our brilliant benefits | JCDecaux UK
About our recruitment process….
1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family.
2. You send in your application to let us know you’re interested.
3. We see your application, get excited, and give you a call.
4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.
5. You’ll begin your journey with us, were excited to support and develop you throughout you career.
A little bit more about us...
We believe in building a diverse and inclusive culture and positive employee experience.
We are One Team, more than just ourselves.
We are customer first, we understand, and help solve our customers’ problems.
We Test & Learn, we are empowered to learn and grow, unafraid of change.
We choose to care, we are committed to doing the right thing, the right way.
It’s really important to us that we give as much to our colleagues as they give to us.
Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.
We believe that diversity of thought, experience and background provides the platform for great creativity,
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
About our recruitment process….
1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family.
2. You send in your application to let us know you’re interested.
3. We see your application, get excited, and give you a call.
4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.
5. You’ll begin your journey with us, we're excited to support and develop you throughout your career.
