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Greater London, England, United Kingdom
Hybrid
Not Available
At Sky, we're transforming how we understand and grow digital performance. The Digital Trading team is responsible for uncovering the insights that drive better customer experiences, stronger commercial outcomes and smarter decision-making across our digital channels.
As a Digital Performance & Insights Lead, you'll sit at the centre of this agenda, combining data, commercial understanding and storytelling to explain what's happening, why it's happening and what we should do next. From leading deep-dive analysis and evolving our performance frameworks to building next-generation dashboards and measurement capabilities, you'll play a key role in shaping how Sky measures success and identifies future growth opportunities.
What you'll do
You will be the analytical engine of the Digital Trading team, leading the insight, measurement and performance agenda that shapes Sky's digital growth strategy.
Lead deep-dive analysis to identify the drivers of customer demand, conversion and commercial performance.
Translate complex data into clear recommendations that influence trading priorities and strategic decisions.
Own the evolution of digital measurement, redefining key demand, conversion and value metrics to better reflect customer behaviour and business outcomes.
Lead transformation initiatives that improve how performance is measured and reported, including the development of new dashboards, scorecards and analytical frameworks.
Drive the integration of new data sources and capabilities, including Adobe Analytics, Customer Journey Analytics, ContentSquare and other digital platforms, creating a richer view of customer journeys and performance.
Build and maintain executive-level reporting and insight packs that clearly articulate the "what, why and so what".
Partner with Digital Marketing, Merchandising, Experimentation, Product and Analytics teams to identify opportunities, measure impact and drive continuous optimisation.
Act as the team's analytical expert, championing best practice in performance measurement, experimentation and data storytelling.
What you’ll bring
Essential criteria:
An outstanding storyteller and presenter who can turn complex data into simple, compelling narratives, bringing together multiple data sources to influence strategy, prioritisation and commercial decision-making.
A highly analytical problem solver with a passion for turning data into actionable insight.
Commercially minded, with the ability to connect analytical findings to business impact and growth opportunities.
Experienced in leading complex analysis and performance investigations that drive commercial outcomes.
Strong understanding of digital analytics, customer behaviour and performance measurement.
Proven experience developing KPI frameworks, dashboards and reporting solutions.
Excellent communicator, able to simplify complex information and influence senior stakeholders.
Experienced working across cross-functional teams in a fast-paced environment.
Strong skills in Adobe Analytics.
Desirable skills and experience:
Experience with other Digital analytical platforms
Advanced Excel and PowerPoint capabilities
Collaborative experience working with Digital Marketing, eCommerce, Product and Commercial Teams.
Benefits and perks
There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:
Free Sky TV or NOW package, including Sky Sports and Sky Cinema
Pension package with up to 9% employer contribution
Private healthcare with mental health support
Aviva Digital GP and dental insurance
Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
Sharesave and Tech schemes
A range of Sky VIP rewards and experiences
How you’ll work
We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.
Your office base
Osterley
Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.
Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles.
Who we are
We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.
We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.
To find out more about working with us, search #LifeAtSky on social media.