Digital Workplace Engineering Lead

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Infrastructure Architects are the key link between Kyndryl and our clients. You’re in a technical leadership role, uniting and guiding stakeholders from clients, governance, and project executives to delivery and sometimes even the vendors who work with the client. You’ll be there from the start of a project — understanding what’s needed and figuring out the best technical solution. And you’ll be there at the finish, delivering the right product on time and within budget.

As an Infrastructure Architect, you’ll draw upon the full breadth of your talent and experience. This is a technical leadership role, so we want you to bring your vision, knowledge, and leadership to each project. To the client, you’re the subject matter expert – consulting early, gathering inputs, understanding what they need from our solution. You define what Kyndryl can do to meet this solution. You design the best solution for the job. And finally, you’re the tech leader for implementation.

Key Responsibilities

• Lead end-to-end Digital Workplace Engineering for 50K+ endpoints

• Drive automation, AI-led operations, and workflow orchestration

• Define architecture standards and manage escalations

• Ensure strong requisition and application hygiene practices

• Implement large-scale endpoint automation and self-heal solutions

• Deliver AI-led transformation (Agentic AI, zero-touch, predictive support)

• Leverage Power Automate, Copilot Studio, and ServiceNow for workflow integration

• Improve XLA/XPI, CSAT, and overall digital experience

• Ensure KPI, SLA, and MTTR targets are met

• Lead engineering teams, capability development, and performance

• Manage stakeholders, governance, and client escalations

At Kyndryl we support all major cloud platforms, so you’ll get the chance to use everything you know – and then some. You’ll also become expert at knowing when and how to call on other SMEs outside your wheelhouse. Thinking your way around pre-existing limitations will grow your creativity and flexibility. You’ll learn a lot here, and if you want to work toward certifications there are plenty of opportunities.The rewards for all this are many. You’ll get to influence, create, and deliver something from start to finish. You will have the power to delight our clients.

Your future at Kyndryl
This role opens the door to many career paths, both vertical and horizontal, and there may be opportunity to travel. It’s a great chance for database administrators or other techs to break into the cloud. It’s also a solid path to become enterprise or chief architect or a distinguished engineer! Whatever you see for yourself, you’ll find the opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience:

• Required Technical Skills

• •12+ years in Digital Workplace / Managed Services

  • Experience with India domestic clients (BFSI, Healthcare, etc.) Required expertise in SysTrack, Nexthink, Anakage

  • Required experience in Copilot Studio, Power Automate, ServiceNow

  • Required knowledge of endpoint management and digital experience tools

  • Required understanding of XLA, XPI, and self-heal frameworks

• Required AI & Automation Skills

  • Required experience managing 50K+ endpoints
  • Required hands-on experience in AI-led workplace automation
  • Required knowledge of zero-touch and predictive support models

• Required Leadership & Operational Skills

  • Required team management and stakeholder handling experience
  • Required experience in KPI/SLA governance and service delivery
  • Required strong communication and problem-solving skills

Preferred Technical and Professional Experience:

• Bachelor’s degree with relevant certifications (Microsoft, ServiceNow, ITIL preferred)

• Drive initiatives like Zero Operations, Predictive Intelligence, and AI-readiness assessments.

• Conduct tool maturity assessments and recommend enhancements.

• Champion the use of GenAI and industry best practices in automation design.

• Ensure automation solutions comply with enterprise security, data privacy, and audit requirements.

• Maintain SLA adherence and monitor automation performance metrics.

• Success Metrics

• 20–40% incident reduction
  40–60% AI ticket deflection
  25–40% MTTR improvement
  15–20% CSAT increase
  30–50% self-heal adoption

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.