USA - Pennsylvania - North Wales (Upper Gwynedd), United States of America
Hybrid
Job Description
The Director, Content Supply Chain Orchestration is accountable for defining and leading the strategic direction, operating model, and execution of an enterprise content supply chain orchestration capability that enables faster, higher-quality, and more cost-effective content creation at scale. This role translates business priorities into an integrated content supply chain strategy that supports global product launches, omnichannel engagement, and reuse of approved content across markets and brands.
This leader owns the orchestration layer across people, process, data, and technology, with responsibility for standardization, governance, automation, and value realization across the end-to-end content lifecycle. The role requires strong strategic leadership in a highly matrixed, regulated environment, including the ability to influence senior leaders, shape enterprise decisions, lead global transformation, and build high-performing teams that deliver measurable business impact.
Required Experience & Qualifications:
Necessary Competencies:
· Strategic enterprise mindset with the ability to connect operational decisions to business outcomes and long-term capability building.
· Strong leadership presence and executive communication skills, with the ability to influence and align senior stakeholders in a complex matrix.
· High learning agility and sound judgment, with the ability to navigate ambiguity, assess trade-offs, and make decisions at pace.
· Strong change leadership capabilities, including the ability to inspire adoption, sustain momentum, and embed new ways of working.
· Inclusive people leader who develops talent, builds trust, and creates an environment of accountability, collaboration, and continuous improvement
Education Minimum Requirement:
Bachelor’s degree in business, technology, engineering, life sciences, or a related field required.
Advanced degree preferred.
Key Accountabilities
1. Strategy, Operating Model, and Governance
·
Define and evolve the enterprise strategy, operating model, and governance for content supply chain orchestration, aligned to business priorities, launch needs, and long-term capability goals.·
Establish decision frameworks, standards, and guardrails that enable consistency, scale, compliance, and efficient execution across the end-to-end content lifecycle.·
Translate strategic objectives into prioritized roadmaps, clear success measures, and sequenced delivery plans across people, process, data, and technology.
2. End-to-End Process Design and Orchestration·
Own the design and continuous improvement of scalable, standardized workflows spanning intake, planning, creation, review, approval, distribution, reuse, and retirement of content.·
Balance enterprise standardization with market and brand needs, ensuring the operating model supports both global consistency and local execution requirements.·
Identify opportunities to reduce cycle time, improve quality, eliminate duplication, and increase reuse through simplification and orchestration.
3. Data, Metadata, and Automation·
Lead the enterprise approach to taxonomy, metadata, and tagging standards to improve findability, reuse, reporting, and downstream optimization.·
Drive automation opportunities across the content supply chain, leveraging workflow and platform capabilities to improve efficiency, control, and user experience.·
Partner with data, analytics, and platform teams to ensure orchestration capabilities generate actionable insights and measurable business value.
4. Platform Enablement and Transformation Delivery·
Provide business leadership for orchestration-related platform capabilities, including prioritization of enhancements, integrations, and rollout sequencing.·
Lead large-scale transformation and migration efforts from legacy tools and fragmented ways of working into a standardized future-state ecosystem.·
Ensure delivery is achieved with clear governance, strong dependency management, disciplined risk mitigation, and minimal business disruption.
5. Stakeholder Leadership and Enterprise Influence·
Serve as a trusted strategic partner to senior leaders across business, operations, technology, legal, regulatory, medical, and external partners.· Influence enterprise decisions by articulating trade-offs, risks, and recommendations clearly, and by building alignment across stakeholder groups without direct authority.·
Communicate progress, issues, and outcomes to leadership with clarity and transparency, reinforcing accountability and confidence in delivery.
6. People Leadership and Capability Building·
Lead, coach, and develop a high-performing global team, building depth in strategic thinking, execution excellence, and change leadership.· Create an inclusive and accountable culture that encourages collaboration, innovation, continuous improvement, and strong talent development.·
Assess capability gaps and build the organizational structures, roles, and development plans needed to sustain long-term success.
Success Criteria for the role:
· A clear enterprise content supply chain strategy and operating model is defined, adopted, and governed across priority areas.
· Measurable improvements are achieved in speed, reuse, quality, compliance, and cost efficiency across the content lifecycle.
· Platform, workflow, and migration initiatives are delivered with strong adoption, controlled risk, and sustained business value.
· Senior stakeholders view the function as a trusted partner that brings clarity, structure, and forward momentum to complex transformation efforts.
· The organization demonstrates strong engagement, capability growth, and leadership bench strength within the team.
Required Skills:
Asset Management, Benefits Management, Business Transformation, Global Rollouts, Global Team Collaboration, Global Transformation, Life Science, Management System Development, Operating Models, Operational Decisions, Process Orchestration, Product Management, Requirements Management, Risk Management, Risk Mitigation Strategies, Stakeholder Relationship Management, Strategic Leadership, Strategic Planning, Strategic Thinking, System DesignsPreferred Skills:
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The salary range for this role is
$173,200.00 - $272,600.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.
You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
25%Flexible Work Arrangements:
HybridShift:
Not IndicatedValid Driving License:
NoHazardous Material(s):
n/aJob Posting End Date:
07/24/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.